How can we help?

Getting started

• How subscriptions work on SUBVYA short introduction for new users: what a service subscription is, how you use it, when you pay and how to cancel it at any time.
• Ordering a subscriptionHow to find a business on the Marketplace, choose a package and interval, use a discount code and pay for the subscription by card.

Subscriptions and payments

• Payments and documentsHow automatic payments work, what to do when a payment fails, how to change your card and where to find invoices and payment receipts.
• Managing your subscriptionsWhere to find your subscriptions, what their detail shows, what the statuses mean and how to switch to a longer payment interval.
• Subscription price changesWhat happens when a business lowers or raises the price of a service, when your approval is needed and what if you do not agree with the new price.
• Gift vouchersHow to buy a subscription as a gift and send it to the recipient, how to redeem a voucher and how to withdraw from a voucher purchase.

Using services and bookings

• Using a QR codeHow to show a QR code when visiting a business without bookings, how long the code is valid, what the staff do and where to find your redemption history.
• Booking an appointmentHow to book an appointment with a business that has online booking, how to change or cancel it, what happens to your entitlement and where to find your bookings and visits.
• Messages and ratingsHow to write to a business, when you get an alert about a new message and how to rate a business, including how your name is shown with your rating.

Cancellation and complaints

• Cancellation and withdrawalHow to cancel a subscription at the end of the period and how to undo the cancellation, when you can withdraw from the contract within 14 days and what happens when a business ends your subscription.
• ComplaintsHow to file a complaint about a service that did not go as it should, the deadlines for handling it and what to do if you disagree with its rejection.

Getting started

• Registering a businessHow to create a business account, go through the setup guide and what happens during approval. You will also find an overview of business statuses and when customers will see you on the Marketplace.
• Connecting paymentsFor subscribers to be able to pay you and for the money to reach your bank account, connect your business to the Stripe payment service. The business owner can do it in a few minutes.
• Business overviewThe Overview is the first screen of your business account. It shows what is left before launch and, once you are selling, what is waiting for you, what today holds and how the business is doing.

Offer

• ServicesA service is a package of items that customers subscribe to with you. This article describes how to create a service, how its price is calculated, how to set up VAT and what you can change after publishing.
• Product catalogIn the catalog you store products with a unit price, such as kinds of coffee or breakfasts, and just pick them in your services. If you choose several products for an item, the customer picks the one they want when ordering.
• Changing a service priceHow to change the price of an active service, when the new price applies to existing subscribers and when they have to agree to it. The price change wizard shows you the impact before you save.
• Discount codesWith a discount code, you give selected customers a percentage discount or several free intervals. This article describes the types of discount, validity, limiting codes to services and how to turn a code off.
• Gift vouchersWith a gift voucher, anyone can buy your service as a gift, and the recipient then uses it like a regular subscription. This article describes the voucher offer, sold vouchers, refunds and withdrawal by the buyer.

Operations

• Check-inCheck-in records that a subscriber has used an item from their subscription with you. Just scan the QR code from their app or type in a short code. The app itself verifies that the subscription is active and the entitlement is not used up.
• Group classes and eventsPrepare a service and its class schedule. Subscribers can see the dates before purchasing and then book their own place.
• BookingsAn overview of your subscribers' bookings in a calendar by week and day and in a searchable list. This article describes booking statuses, confirming, booking on behalf of a subscriber, moving appointments, canceling, notes, blocking time, attendance, assigning workers and export.
• Working hours and booking settingsWhen you see clients, when you are closed and the rules by which subscribers book appointments with you. Here you will find working hours, blocked times and all booking settings.

Subscribers

• SubscribersWhere to find your subscribers, what you see in a subscription detail and how to end a subscription with a refund.
• Messages with subscribersHow to message subscribers in the app, how to send a bulk message and who on your team gets notified about new messages.
• Complaints and withdrawalHow to handle a subscriber's complaint within 5 working days, what happens if you miss the deadline, and what a subscriber's withdrawal within 14 days means for you.

Finance

• Invoices and VATWho issues invoices to subscribers, how being a VAT payer shows on them and how to download invoices for your accounting.
• Accounting softwareHow to transfer invoices to ABRA Flexi and download XML for ABRA Flexi, POHODA or Money S3.
• SUBVY commissionHow the commission on subscriber payments is calculated, what determines the commission band and what you find in the monthly commission statement.
• PayoutsHow money from subscribers gets to your bank account, where you see your balance and payouts, and who can change the bank account.
• Payment disputeWhat happens when a subscriber disputes a payment with their bank, who pays the dispute fee and how you can help win the dispute.
• ReportingDetailed reports on revenue, subscribers and visits in the Pro version: how to choose reports, filter them, download them as CSV and have them sent to you by email.

Business and team

• Business profileThe business profile is your business page on the SUBVY Marketplace. This article describes how to edit the name, description, logo, photos and address, what customers see on the profile and how reviews work.
• Team and permissionsHow to invite colleagues to your business account, set their permissions and branches, what only the owner can do and how to switch between accounts.
• BranchesHow to add more branches in the Pro version, assign services and your team to them, and how subscribers see them on the Marketplace and on the map.
• Standard and Pro versionsWhat the free Standard version can do, what the Pro version adds and how to activate, pay for and cancel Pro.

• Sign-in and account securityHow to sign up and sign in, what to do if you forget your password, and how to protect your account with two-step verification, the list of signed-in devices and the lock in the mobile app.
• Calendar integrationsSubscribe to your bookings and connect a business to Google Calendar or Outlook. Learn what updates, how to protect the URL and how to disconnect.
• Account settingsHow to adjust the appearance and language of the app, choose what we send you notifications and emails about, and fill in billing details for your documents.
• Personal data and privacyHow to download all the data SUBVY keeps about you, how to delete your account, set up cookies and unsubscribe from marketing emails.