Personal data and privacy

How to download your data

Download your own personal data from your personal account. If you are using a business account, choose Personal account under Switch account. Deleting one business has a separate procedure under Deleting a business.

In a business account, Settings → Privacy & security explains exports and includes a separate Delete account guide. In the app, My personal data opens the account switcher.

If the complete file is too large to email, the app asks you to download it on the web. The download also includes older records.

The export contains everything the app keeps about you: your account and preferences, billing details, consents to the terms and conditions, cookies and marketing including the history of changes, links to Google and Apple, signed-in devices, subscriptions with redemptions, bookings, payments and messages, gift vouchers, reviews, complaints, withdrawals, notifications and membership in business teams, including scheduled report settings. Passwords and security codes are not in the export.

1. In Settings, open Privacy & security.
2. On the website, click Download my data. A JSON file downloads right away.
3. In the app, choose Send export of my data, and under My data (GDPR) tap Send to email. The export is sent to your account email.

The email fits photos (profile photo and complaint photos) up to about 20 MB. If you have more, the rest only come with their file details and the email tells you how many are missing. You can download the full export with all photos on the website.

In a business account, the app can email a booking list if you have permission to export bookings. Switch to your personal account for your own personal data and personal payment overview.

How to delete your entire account and sign-in

Deleting a business, your personal subscriber account and your entire sign-in are different actions. In a business account, the guide is under Privacy & security → Delete account. Switching to your personal account does not close your sign-in.

• First cancel renewal in the detail of each of your own subscriptions (Cancel subscription). The period you have paid for stays available. Until then, you cannot delete the account. See Managing a subscription.
• To close a business you own, choose Delete business under Settings → My businesses. The window shows what still needs to be resolved. See Deleting a business for the conditions and consequences. This does not delete your sign-in.
• Only its owner can delete a business whose team you belong to. If you want to end your membership, ask the owner to remove your access.

1. Switch to Personal account and open Settings → Privacy & security. When only your personal account remains in the switcher, choose Delete account. If you see Delete personal account, only the subscriber part closes; see Deleting your personal account.
2. To confirm, type DELETE (the same in every language).
3. Click Delete permanently (in the app Permanently delete account) and confirm your identity with your password or a code from your authenticator app.

Deleting the entire account signs you out on all devices and anonymises the account details. Some related records, including payments, remain. The Privacy policy explains how data is handled.

Deleting your personal account when you have another account

If a business, team membership or administrator account also remains, Delete personal account only closes your personal subscriber account. Businesses, teams, SUBVY administration and your sign-in stay. Cancel renewing subscriptions first.

1. Switch to your personal account (Switch account, then Personal account).
2. In Settings, open Privacy & security and choose Delete personal account.
3. To confirm, type DELETE and confirm your identity with your password or a code from your authenticator app.

Cookies and how to set them

The SUBVY website uses only essential cookies (sign-in, security, card payments) and, with your consent, preference cookies that remember your language, appearance and dismissed notices between visits. We do not use analytics or advertising cookies. The mobile app does not use cookies.

• On your first visit, you choose Accept all, Reject optional, or individual categories under Settings. Rejecting is as easy as accepting.
• Without consent to preferences, your language and appearance choices apply only until you close the browser.
• Consent is valid for 12 months, after which we ask you again.

You can change your choice or withdraw consent at any time with Cookie settings in Settings → Privacy & security, or with Change cookie settings on the Cookie policy page (the Cookies link is in the website footer). The choice applies to the browser in which you make it.

How to unsubscribe from marketing emails

We send SUBVY news and offers only with your consent. You can give it when you sign up (a separate, optional checkbox below the terms consent) or any time later in Settings. You can unsubscribe in two ways:

• Click the unsubscribe link in the email and confirm with Unsubscribe on the page that opens.
• In Settings → Notifications, turn off the Marketing communications switch. You can also give consent again there at any time.

Emails about subscriptions, payments and your account keep coming. We save every change to your consent with the date and the version of the text you agreed to, so that we can prove it.

Where to find the policies

How we handle personal data, who processes it and what rights you have is described in the Privacy policy. An overview of all cookies with their storage period is in the Cookie policy. On the website you also find them in Settings → About, in the app in Settings → About the app.