When several people open the same record
You can edit as soon as you open a form. The app verifies editing availability and loads current data in the background. Routine verification and your own edits have no status banner or separate editing controls.
If a different signed-in user is editing the same record, a notice appears and the form stays read-only. Editing becomes available automatically after they finish. Multiple windows of the same account do not block each other; saving in one window does not automatically merge changes into a draft in another.
- Open the form and make your changes.
- Save with the form button. If the form saves automatically, wait for confirmation.
- Close the form when finished. Protection is also released after 15 minutes of inactivity.
Protection is included in Standard and Pro on the web and phone, with existing access permissions. Viewing lists does not start editing. Slot availability, allowances and booking status are still checked when an action runs.
Where to find settings
Calendar integrations are in Settings. Personal booking subscriptions are free; business subscriptions and Google/Outlook connections require Pro and Calendar integrations permission.
The form heading identifies your personal account or the named business. Sign-in details, appearance and payment methods belong to you even while working in a business account. Account details, billing details, business profile, member permissions and accounting connection forms warn before you leave with unsaved changes. Save first or confirm that you want to discard the edits. If loading fails, retry; an empty replacement form cannot be saved.
On the website, you open settings in the menu under your avatar at the top right (Settings). In the mobile app, you open them by tapping your avatar in the header. A subscriber has settings split into My account, Payments and Data and app, and in the app the avatar also opens their payments, visits, messages and complaints. A business account splits settings into Business (business details according to your permissions) and My account (personal settings that every team member sees).
How to change the appearance and language
- Theme: Light, Dark or System (follows the setting of your device).
- Font size: Small, Default or Large. On mobile, you choose it with a slider with the letters A.
- Compact mode (website only) reduces spacing so more content fits on the screen.
- Language: Czech, English or Slovak. The choice is saved to your account, so you also get emails and notifications in it.
Changes take effect immediately. On the website, your browser remembers the appearance between visits only if you allow preference cookies. Otherwise it applies until you close the browser. More in the article Personal data and privacy.
How to set up notifications
Changes are saved one at a time. Wait for saving to finish before changing another option in the same section. If saving fails, the last confirmed value stays in place; you can try the change again. If settings cannot be loaded, the switches remain unavailable and Try again lets you reload them. This also applies to marketing consent. Sound and quiet hours are saved only on this device.
Under Notifications, you choose what we tell you about. You turn on each category separately for In app notifications (on mobile also as push) and for E-mail. The All notifications switch turns everything off at once. The settings apply to your account on the website and on mobile. For businesses in health fields (physiotherapy, dental hygiene, nutrition, therapy) the push on the lock screen shows only a general text, the full notification is in the app.
- Subscriber: Bookings and visits, Appointment reminders, Payments, Subscription and prices, Messages from businesses.
- Business: Bookings, Payments from subscribers, Payouts, Subscribers and price changes, Messages from subscribers and Morning summary (an email at 7:00 with the Pro edition, sent only to the business owner and only when there is something to report).
- We send emails only for some categories. For the others, the email switch is missing.
On mobile, you can also turn Push notifications on or off for the whole account, and for this device set Sound notifications and Quiet hours (the time range when notifications arrive without sound). You check the system permission for notifications in Settings → Privacy and security → Permissions.
A business account also has the Message alerts for your team card: you choose whether alerts go to everyone with the Messages permission, only to the assigned staff member, or only to the owner. It can be changed by the owner and by a member with the Team message alerts permission. See Messages with subscribers.
News and offers by email
We send you SUBVY news, tips and special offers only with your consent. You give it, or withdraw it at any time, with the Marketing communications switch under Notifications. Every such email also has an unsubscribe link. Emails about subscriptions, payments and your account keep coming regardless of this consent.
How to fill in billing details
The country is saved with the address. To remove an optional value, clear the field and save. Turning off company billing and saving clears the company name, company ID and VAT ID; your personal name and address remain.
The invoice for a subscription or a gift voucher is issued to you by the business, and it shows your billing details. That is why you need to fill them in before your first subscription and before buying a gift voucher: at least your first name, last name and address.
- In Settings, open Billing details.
- Fill in your first name, last name, street, ZIP code, city and country.
- Buying for a company? Check Buying as a company / business ID (in the app Buying as a company) and add the company name, business ID and, if applicable, VAT ID. Documents will then be issued to the company.
- Click Save billing details. If you came here from an order in progress, we take you back to it.
- A change applies only to the next invoice. Documents already issued do not change.
- When buying for a company with a business ID, you do not have the statutory right to withdraw from the contract within 14 days. More in the article Cancellation and withdrawal.
- The business billing details (for documents to subscribers and commission statements) are in Settings → Business → Billing details, and they are changed by the owner or a member with the Business billing details permission. See Invoices and VAT.
- Do you own a business? You edit the personal billing details for your own orders in your personal account (switch to it with Switch account) and the business details in the business account.
Notification center
You find all in-app notifications under the bell icon in the top bar. The number on the bell shows unread notifications. Clicking a notification opens what it is about (a booking, a payment, a message).
- On the website, you can filter notifications (All, Bookings, Payments, System) and clear them all at once with Mark all as read. The Notification settings link takes you straight to the notification settings.
- The bell shows the notifications of the account you have open (your personal account or a business). The switcher shows how many unread notifications your other accounts have. You open a notification of another account after switching; in the app after confirming Switch and open.
- We always keep the last 100 notifications and delete older ones after 90 days. Payments, invoices, messages and bookings have their own overviews, notifications only point to them.