Messages with subscribers

How to message a subscriber

Each subscription has its own conversation. Conversations with the same subscriber stay together in the inbox; clicking their row opens the latest one. Links below the row open other services and show unread messages. The inbox is paginated; the unread count covers the entire accessible inbox.

The Subscriber filter opens a menu with search by name, email or service across all pages. Search stays hidden until you open the filter, both on the website and in the mobile app.

1. Open Subscribers → Messages and choose Write. One form handles individual and bulk messages.
2. Find and select a subscriber. Turn on Show inactive services too or Show inactive subscribers too as needed; both options also work for individual messages.
3. Choose the subscription under Service for this message. You can find more subscriptions for the same subscriber on further pages of the picker.
4. Write up to 500 characters and choose Send. The sent message opens in the chosen conversation. Open conversation takes you there directly.

Bulk message (Pro version)

With Pro, select multiple subscribers in the same Write form. The message is sent separately to their selected subscriptions; recipients cannot see one another.

1. Open Write and select recipients. Search by name, email or service, and filter by service or activity.
2. Select displayed selects subscriptions on the current page. Each page contains up to 25 subscriptions; selections remain while searching and paging. If a subscriber has subscriptions on other pages, select them there. Selected recipients can be removed individually.
3. Write up to 1,000 characters and choose Send. You can select up to 500 subscriptions at once.

• For a single subscriber, you normally choose one service. Pro also offers All selected subscriptions to send to every conversation you have selected for that subscriber.
• Changing service or activity filters clears recipients but preserves your draft. If the new selection uses the shorter individual message limit, shorten the text before sending.
• A suspended business can message individuals; bulk sending remains disabled.

Who on your team gets message notifications

Who gets notified when a subscriber writes is set for the whole business in Notifications, in the Message alerts for your team section:

• Everyone with Messages: the owner and every member with the Messages permission.
• Assigned staff member: the staff member the subscriber is permanently assigned to. Without an assignment, everyone with the Messages permission.
• Owner only: others see messages only in the Messages section.

This option can be changed by the owner and members with the Team message alerts permission. A member limited to certain branches only gets notified about messages from subscribers of their branches.

Email about an unread message

• If nobody on the team reads a subscriber's message within 10 minutes, an email goes to those who receive message notifications.
• The email is sent once per conversation. The next one only after someone reads it and the subscriber writes again.
• The email comes from a SUBVY address with the subscriber's name and contains the beginning of the message. You reply in the app, not by replying to the email.
• You turn the emails off in Notifications for the Messages from subscribers category, E-mail column.

It works the same the other way around: if the subscriber does not read your message within 10 minutes, they get an email with the name of your business. Your email address is not included.

Morning summary

Every morning at 7:00 the business owner receives an email with an overview of the day. It is a Pro edition feature and is sent only when there is something to report.

• today's bookings and bookings awaiting approval,
• past-due subscriptions,
• conversations with an unread message from a subscriber,
• complaints waiting for your response, and the nearest deadline,
• yesterday's payments and new subscribers.

You turn the summary off in Settings → Notifications, Morning summary category, E-mail column. It does not appear in the app, it is only sent by email.