How to sign up and sign in
You create an account with your email and a password, or with Google or Apple. When signing up, you choose I'm a customer or I offer services and agree to the terms and conditions.
- Your password must have at least 8 characters, an uppercase and a lowercase letter and a digit. The app will not accept a password that has appeared in a known data breach.
- To sign in with Google or Apple, use Continue with Google or Continue with Apple. If you already have an account with the same email, the sign-in is linked to it. In the mobile app, Sign in with Apple is available only on iPhone.
- After many failed attempts, signing in to the account is blocked for a while. Try again later, or set a new password.
Email verification and forgotten password
After you sign up, you get an email with a link to verify your address. The link is valid for 24 hours. Until you verify the address, the app keeps reminding you, and you can send yourself a new link with Resend. If you sign in with Google or Apple, your address is verified right away.
- On the sign-in page, click Forgot password?.
- Enter your account email and click Send reset link.
- Open the link from the email (it is valid for one hour and can be used only once) and set a new password with Set new password.
Once you set a new password, all devices are signed out and you get an email about the password change. You set a password the same way if you have so far signed in only with Google or Apple.
How to turn on two-step verification
If security settings or signed-in devices cannot be loaded, use Try again. An error does not mean that two-factor authentication is off or that no devices are signed in. Refreshing the device list keeps any backup codes currently on screen; save them before selecting I have saved the codes.
Two-step verification protects your account even if someone finds out your password: when you sign in (including with Google and Apple), you also enter a six-digit code from an authenticator app on your phone, such as Google Authenticator, Microsoft Authenticator or 1Password. We recommend it to business owners, as it also protects payouts.
- In Settings, open Security and click Turn on two-step verification.
- Scan the QR code in your authenticator app, or copy the key for manual entry. On mobile, you can use the Open in authenticator app link.
- Copy the six-digit code from the app and confirm with Verify and turn on.
- Ten backup codes appear. Save them (Copy, Download as a file, on mobile Share or save) and confirm with I have saved the codes. You will not see them again.
- If you do not have your phone at hand, choose I don't have my phone, use a backup code when signing in. Each backup code can be used only once.
- New backup codes creates a new set, and your current codes stop working. Turn off turns verification off. You confirm both with your password or a code from the app.
Why the app asks you to confirm
For sensitive actions, a Confirm it's you window appears: you enter your password or a code from the authenticator app, and the confirmation then stays valid for 5 minutes. This applies, for example, to deleting your account, turning on two-step verification and, for a business, refunds, the payout account and the Pro version.
An account without a password (Google or Apple only) and without two-step verification confirms the action with a button if you signed in within the last 10 minutes. Otherwise, choose Sign out and sign in again and repeat the action.
Signed-in devices and signing out
Under Signed-in devices, you see the browsers and apps where you are signed in and when each device was last used. When you sign in from a new device, you get an email.
- To sign out an unknown device, use Sign out. It loses access immediately.
- Sign out all devices including this one signs out everything at once.
- To sign out of the current device, use the menu under your avatar on the website (Sign out), or the bottom of Settings in the app.
How to change your email or password
- In Settings, open Account, overwrite the email and enter your current password.
- Click Save changes. A confirmation link is sent to the new address and is valid for 24 hours.
- Open the link and confirm with Confirm new address. Until then, the original address stays in use, and you can cancel the pending change with Cancel the change.
After confirmation, all devices are signed out and a notice is sent to the original address. If the account owner did not make the change, they can reverse it with the button in that notice within 7 days and then set a new password through password reset. An account without a password first sets one through Forgot password?.
To change your password, use Change password: you enter your current password and the new one twice. All devices are then signed out, including the one you are using, and you get an email about the password change.
More accounts: personal account, businesses and teams
With a single sign-in, you can have a personal account and also own one or more businesses and be a member of the teams of other businesses. You switch between them with Switch account: on the website in the menu under your avatar, in the app on the account card at the top of Settings. Overview, Calendar, Messages, notifications and Settings always show the account you have open.
- Your personal account is yours: subscriptions at businesses, gift vouchers, personal billing details, payment card and sign-in. It is shared by all your businesses. If you registered as a business, choose Create personal account in Settings → Personal subscriber account. After confirming, complete the short subscriber setup. You can switch to the personal account only after finishing it; resume an unfinished setup from the same place.
- You set up a business in Settings → My businesses with Set up a business, another business with Set up another business. The article Registering a business describes the steps.
- Each business is a separate account with its own billing details, payments, edition and approval.
- You join a business team through an invitation sent to you by its owner. See Team and permissions.
Biometric lock on mobile
In the mobile app, you can turn on a lock with Face ID or Touch ID. The app then asks for verification every time you open it and when you return to it from the background, with the device passcode as a fallback. You need to have biometrics set up on your phone.