How to register a business
On the business page, choose your category under SUBVY for your business to see examples for Standard and Pro separately. Shared benefits for all businesses follow below. Expand You set the offer and price and Bookings that fit how you work for detailed settings. Get started with your business opens business registration, while Compare Standard and Pro takes you to the full edition comparison and current prices. Your choice in this example does not set the category of your future business.
If your application is rejected, you receive a reason. Correct the business details in Settings and save the profile to submit it for another review. Saving without changes does not resubmit the request.
- On the page for businesses, click Start free →. If you start from the sign-in page via Sign up, choose the role I offer services.
- Fill in the Business name, Company ID, your name as the contact person, your email and a password. You can also create the account with Google or Apple.
- Agree to the terms and conditions and click Register business.
- The app takes you straight to the business setup guide.
Already have an account with SUBVY? You do not need to create a new one. Open Settings → My businesses and click Set up a business. You keep your subscriptions in your personal account.
Another business under the same sign-in
Do you run several businesses? You do not need a new account with a different email for each one. In Settings → My businesses, click Set up another business and go through the same wizard as for your first business.
- Each business is a separate account with its own billing details, payment connection, Standard or Pro edition, services, subscribers and team. We approve it separately, within 2 working days.
- It shares only your sign-in and personal profile with your other businesses.
- Businesses of one company can have the same company ID.
- You switch between businesses with Switch account. The unread notification count of your other accounts is shown there too.
Deleting a business
The owner deletes a business that is closing in Settings → My businesses with Delete business. Your sign-in, personal account and other businesses stay.
- The business must not have active subscriber subscriptions or published services. End the services first with Terminate service.
- There must be no paid gift vouchers waiting to be redeemed, no unresolved complaints and no payment disputes.
- The business balance in Stripe must be zero, including pending amounts and any negative balance.
- The window shows what still prevents the deletion. You confirm it by typing DELETE and with your password or code.
Business setup guide
After you register, the app takes you through a guide with six steps. It takes about five minutes and explains what each step is for, so by the end you will know how the app works. Have your company ID and the address of your location ready.
- Billing details: legal form, your name or company name, company ID, VAT registration, registered office address and currency. They appear on the documents for your subscribers.
- Business profile: name, category, profile address on the Marketplace, a short description and phone. Here you can also switch on the Pro version right away; next to the switch you see the price after the trial month, and What Pro adds shows the most important extras.
- Product catalogue: products with a unit price that customers choose from (such as types of coffee, or a short or long haircut). The guide recommends it to a café or bakery and offers it elsewhere for service variants. You can skip this step. More in the article Product catalogue.
- First service: the package customers subscribe to. You simply pick products from the catalogue for an item. With Publish the service now, the service appears on the Marketplace on its own once we approve your business and you connect payments. You can skip this step.
- Working hours: when you see clients, with a break for each day (the + Break link). You can skip this step too.
- Bookings and usage: whether customers book slots or just come and show a QR code, slot length and offer, the cancellation deadline, confirmation, recurring bookings, the waiting list and carrying over unused visits. The guide presets individual appointments by category: a café or gym without bookings, a hair salon or car service with bookings. At the end, you agree to the SUBVY terms and conditions for businesses.
Every confirmed step is saved. If you want to stop, choose Set up later: we remember your progress, and when you come back to the app you continue where you left off. Until you complete the guide with Finish setup, the app brings you back to it, because without the setup your business cannot sell. Steps you have already done can be opened from the side panel on the web, or with the back arrow in the mobile app. You can finish the guide on the web or in the app; you always continue from the saved step.
At the end of the guide you see what is set up and what is left before you can sell (approval, connecting payments, publishing a service). An account created as a business has no personal subscriber account. If you want to subscribe to something yourself, create one in Settings → Personal subscriber account with Create personal account.
For relevant categories such as fitness, yoga or dance studios, the Bookings and usage step offers a separate switch for classes. It explains the subscription item, scheduling a class and checking participants in. With classes enabled and a service created, the final screen offers Schedule the first class. Individual appointments can stay switched off. More in Group classes.
Company ID, country of registration and VAT
- Company ID is required for both individuals and companies. For a business registered in Czechia, just start typing the company ID or the company name and we fill in the details from the ARES register. The app checks that the company ID has a valid check digit and that no other business is already registered with it.
- Country: the business can be registered in Czechia or Slovakia. Other countries are marked as coming soon in the list.
- Main currency: CZK or EUR. It is pre-filled from the country of registration, but a business from Czechia can also sell in EUR. Every new service starts in the main currency and the Overview shows amounts in it. In the Standard edition all services use it, so you can change it only until you create your first service. In the Pro edition each service can have its own currency and you can change the main currency at any time.
- I'm a VAT payer: switch this on if you are registered for VAT and fill in the VAT ID in the format for your country (for example CZ12345678). You then choose the VAT rate for each service.
- Legal form, name or company name and registered office belong to the business. We show them on SUBVY documents for the business (commission statements). You can leave the registered office empty if it is the same as the premises address. Your personal billing details for orders at other businesses do not change.
You can edit your billing details later in Settings. Changing your VAT registration or VAT ID does not send the business back for approval and applies to future invoices. Details are in the article Invoices and VAT.
Business approval
Once you finish the guide, we check your business details. Approval takes up to 2 business days and we let you know the result by email.
You do not have to wait for approval to do everything else. In the meantime, you can prepare your services, working hours and booking settings and, above all, connect payments. Both run in parallel.
On the Overview you will see the list What's left before launch: profile approval, a payout account and at least one published service. Customers can subscribe with you once all three steps are done.
Business statuses
- Awaiting approval (in the app Under review): we are checking your profile. Customers cannot see you on the Marketplace yet.
- Approved: the business can accept subscriptions once it has connected payments and a published service.
- Rejected: you will see the reason for the rejection on the Overview. Once you have fixed it, write to us at podpora@subvy.cz.
- Suspended: SUBVY has temporarily suspended the business. You get the reason in a notification and by email, and you also see it in the bar at the top of the app.
What a suspended business can do
Existing subscriptions keep running during a suspension, but no new ones are sold and the business is not visible on the Marketplace. Until the business is reinstated, you can take care of your existing subscribers:
- handle complaints and refund money,
- write to individual subscribers,
- process check-ins and bookings for running subscriptions,
- manage your team, locations and working hours and payment settings, and archive and delete services.
Until the business is reinstated, you cannot publish, create or edit services, change prices, create or change discount codes and gift voucher offers, send bulk messages or activate the Pro version.
When customers will see you on the Marketplace
The business appears on the Marketplace once it is approved and has an active payment account. Customers can subscribe with you once you publish at least one service. A business that is awaiting approval or suspended is not on the Marketplace.