Services

List pages on the web

The list loads from the server 10 records at a time. Below the table, the total appears on the left alongside 10 / 25 / 100 page sizes and page navigation. Filters cover the entire list, including other pages. Changing the page or page size clears selection; an export without selected records still includes the entire filter.

The summary beside the heading opens a centered Statistics dialog. Financial figures require the corresponding permission.

Mobile web

On a phone, lists become cards with the same information. Actions stay visible and have larger touch targets. The toolbar wraps to fit the screen, with search on its own row. Filters and other menus fit within the screen; statistics and import dialogs are centered and scrollable.

In lists that support selection, Select all records on this page appears above the cards. A card checkbox selects an individual record; selection and export cover the same records as on desktop. Changing the page or filter clears selection. This applies to the mobile website in a browser; the native app keeps its existing controls.

Working with lists on the website

The list toolbar contains Search, Filter, Export, Import, Bulk changes and a green button for a new record, depending on your permissions and business status. The pencil opens editing directly. The vertical three-dot button beside it contains the remaining actions. Both buttons appear on hover or keyboard focus and stay visible on touch screens.

Services use compact rows. The active-service count appears beside the heading; open it to see other statistics. Row actions preserve editing, duplication, publishing, pause/resume, termination and deletion according to status and permissions. Bulk actions support pause, resume, archive and delete, with domain restrictions checked for each record.

Checkboxes select records on the current page; the header selects every visible record and Shift selects a range. Changing search, filters or page clears selection. Export downloads selected records, or all matching records across pages when nothing is selected, as Excel (XLSX) or CSV. A confirmed bulk change reports each record separately. Changes already completed are not rolled back after an error.

In Import, download the template or copy the structure, edit the XLSX file and check the preview. Nothing is saved until confirmation. The limit is 500 rows and 2 MB. A validation error blocks the whole import; an error during saving stops processing and keeps records already saved. Imports create new records and reject duplicate names or codes.

Services are imported as drafts for review before publishing. Each row holds at most one inclusion and one payment interval. Add more inclusions or intervals on rows with the same name, description and currency. Enter unit prices in major currency units including VAT, for example 300.25. Imports do not include catalog-product assignments, translations or operating settings; add these by editing the draft.

Individual and group attendance

Under Attendance mode, enable Individual, Group classes or both on a service. Both share the same allowance, so you do not need duplicate services. Enable classes in Booking settings first; service capacity and duration are defaults for new dates. Publish dates in Operations. See Group classes.

How to create a service

Protection against simultaneous edits runs automatically in the background. A notice appears only when a different user is editing the record. See simultaneous edits for details.

You can create a new service with a guide in four steps: Service, Items and how often, Payment and discounts and Summary. For a business's first service the guide opens by itself; otherwise start it with Go through the guide step by step. Fill in everything on one page takes you back to the full form. The summary shows the How clients will see it card.

The preview also shows Payments for the full period: the amount the client pays at once for each available interval. The monthly price is an equivalent for comparison. When the client can choose a count, rhythm or product, the preview uses the lowest available price; it updates when they make a selection. Check the product names and usage rules too. Unused visits for items with a rhythm remain available even when rollover for counts per period is disabled.

A service (package) contains one or more items, for example a haircut once a month, and one or more payment intervals, for example monthly and yearly. The subscriber chooses an interval and pays for it regularly by card.

1. Open Services and click + Add service (in the app Add).
2. Fill in the Service name and Short description in the main language of your business (based on the country of your registered office). With the switch above the field you add optional translations into the other app languages; customers using the app in that language see them, otherwise the text in the main language. A service template fills in all languages.
3. Add the items in the package and set the payment intervals (see below).
4. If you are a VAT payer, choose the rate and whether you enter prices including or excluding VAT.
5. Click Create service. The service is saved as inactive; customers will see it only after you publish it.

Members with the Create and edit services permission can create and change services. You can quickly prepare a similar service with Duplicate.

A new service is pre-filled according to the business's field: a café starts with 10 to 30 coffees a month that the customer chooses from, a hair salon with a haircut every 3 to 8 weeks, a car service with an inspection once a year and yearly payment. Above the items you see Recommendation for your field and the service templates are tailored to the field. You can change everything.

On desktop, a separate Description and billing column sits beside the name and items. It contains the description and payment intervals with discounts. Current offers includes drafts and published services, including paused ones; Active filters to published services accepting new subscribers.

Items and how often

For each item you choose How often?: Number per period (for example 2 massages a month) or Regularly (for example a haircut every 4 weeks, a coffee every day or a check-up every 2 months). The rhythm is described in Visit rhythm. Instead of filling in an item by hand, you can pick it from the product catalog.

• Item name: what the subscriber gets, for example Haircut or Gym entry.
• Number and Per period: how many times the subscriber can use the item and over what time (1, 2, 3, 6 or 12 months). For example 1× per month or 2× per year.
• Regular price per item: what the item costs without a subscription. The package price is calculated from it. For an item from the catalog, the price comes from the catalog.

If you tick Let the client choose the number, you enter an upper bound (up to). At checkout the subscriber then picks any number in the range, for example 17 coffees out of 10 to 30 a month, and the price is recalculated. The list price is for the lowest number. The range can go up to 100 items per period. The subscriber can change the number later in the subscription detail; the new number applies from the next payment.

What happens to visits the subscriber does not use up during the paid period is set by Carry over unused visits. More in the article Working hours and bookings.

If you have products in the catalog, the Item name field suggests up to 10 products with a similar name as you type. Pick one with the arrow keys and Enter (or a click) and the item takes over its name and price. If you pick nothing, the name you typed stays. Without products in the catalog, the item shows a link to set up the catalog.

Visit rhythm

A rhythm suits services people visit on their own schedule, such as a hair salon. Choose Regularly for the item, pick days, weeks or months in Unit and then Every: days from 1 to 7, weeks from 1 to 12, months from 1 to 24. If you tick Let the client choose the rhythm, you set a range, for example 3 to 8 weeks, and the subscriber picks their rhythm at checkout.

Payment still follows the billing intervals (monthly, quarterly and so on). The price is based on the number of visits a year: a year has 52 weeks, so a rhythm of every 4 weeks is about 13 visits a year and every 2 months 6 visits a year. The price in the list and on the Marketplace is for the longest rhythm of the range; a more frequent rhythm costs the subscriber more.

Example: a haircut for CZK 500, a rhythm of every 4 to 8 weeks, monthly payment without a discount. With a rhythm of every 8 weeks the subscriber pays about CZK 272 a month, with every 4 weeks about CZK 544.

• Entitlement: visits are added to the subscriber with every paid payment and unused ones stay with them, even if you turn off carrying over unused visits. The first visit is available right after the first payment and they can be at most one visit ahead.
• Changing the rhythm: the subscriber can change the rhythm in the subscription detail. The new price applies from the next payment; visits already added stay.
• Bookings: a subscriber with a rhythm in weeks has their rhythm pre-filled in recurring bookings.
• The subscriber detail shows their rhythm, for example Haircut every 5 weeks.

Payment intervals, discounts and price calculation

For each service, tick how often the subscriber can pay: Monthly, Quarterly, Semi-annually, Yearly or Every 2 years. A new service has monthly, quarterly and yearly preselected. Each interval comes with a recommended discount that you can change.

The interval price is the sum of the regular prices of all items the subscriber gets in the interval, reduced by the discount. Prices in CZK are rounded up to whole amounts; prices in EUR include cents.

The currency of the service is in the Service currency part above the prices. A new service uses the main currency of your business from the billing details. In the Pro edition you can choose CZK or EUR for a new service or a draft. A published service keeps its currency: copy the service (Duplicate) and change the currency in the copy. In the Standard edition all services are in the main currency.

Example: a haircut for CZK 500, 1× per month. The quarterly interval contains 3 haircuts, that is CZK 1,500. With an 8% discount, the subscriber pays CZK 1,380 per quarter.

For each interval, you can enter either the discount or the price directly, and the app calculates the other value. For each interval you see how much the subscriber saves compared to regular prices, and for longer intervals also the price per month.

Under each enabled interval you see what the subscriber gets for the period and what one visit costs, for example “3× Haircut any time during 3 months, CZK 460 per visit”.

VAT and prices

If you are a VAT payer, you choose the VAT rate for the service. The rates of the country where the business is registered are offered: in Czechia 21% (standard) and 12% (reduced), in Slovakia 23%, 19% and 5%. A new service gets the standard rate. Check with your accountant which rate applies to your service.

• I enter prices in this form including VAT: the prices you enter are final; the subscriber pays exactly this amount.
• excluding VAT: the app adds VAT to the prices according to the rate. For each interval, you will see the price including VAT that the subscriber pays.

The subscriber always sees and pays the price including VAT, and the VAT is itemized on the invoice. A change of rate applies to future invoices; invoices already issued do not change. For an active service, changing the rate does not change the price for subscribers, only the VAT breakdown. A non-payer enters final prices without VAT. More in the article Invoices and VAT.

Locations, workers and item length

• Locations: if you have more than one location in the Pro version, you choose where you offer the service. If you choose none, the service applies at all of them. More in the article Locations.
• Who performs the service: with booking assignment to workers (Pro version), you choose the workers who provide the service. Without a choice, everyone performs it.
• Item length for bookings is not set in the service but in Reservation settings. See Working hours and bookings.

Publishing and editing

You publish an inactive service with Publish (on the web and in the app). Customers will see it on the Marketplace once the business is approved and has connected payments. Until you publish it, you can edit the service as you like.

A suspended business cannot publish, create or edit services. It can archive and delete them.

Pausing a service

When you have no capacity for more subscribers, pause the service. It disappears from the Marketplace, no new subscriber can subscribe and no gift voucher can be bought for it. Existing subscriptions, renewals, bookings and redemption of gift vouchers already paid for continue.

1. In Services, find the published service.
2. Click Pause in the row actions menu on the website. The service gets the Paused label.
3. When you have room again, click Resume and the service returns to the Marketplace.

Members with the Pause and resume permission can pause and resume a service.

Ending, archiving and deleting

• Archive: moves an inactive service to the archive. From the archive, you can duplicate it or delete it permanently.
• Terminate service: for an active service, cancels the subscription for all subscribers and refunds a proportional amount for unused items to their card. The money is refunded from your share; the SUBVY commission is not refunded. You must give a reason and confirm with your password or a code. The service is then archived.
• Delete permanently: deletes an archived service for good. This step cannot be undone.

Members with the Archive permission can archive and end a service; members with the Permanently delete permission can delete it permanently.