Enable classes and prepare a service
Enable Group classes and events in Booking settings → Default rules. Classes are available in Standard and Pro for every business category. Individual bookings can remain disabled.
Open a service. When group classes are enabled in booking settings, turn on Group classes under Attendance mode and choose Group only or Also individual. One service can support both without duplication. Each visit or class attendance uses one shared allowance of its item. Set default class capacity and duration.
Classes cannot be disabled while a group service is active, has an ongoing subscription or has future booked attendance. Close open classes and subscriptions, then archive the service. Pausing a service stops new sales while allowing you to schedule further classes for existing subscribers.
If disabling is rejected, the switch remains on. The owner and team members with access to all business services also see the services preventing the change.
Publish a schedule
In Operations → Group classes, choose New class. Select an active group service and, if needed, its allowance item. Name, duration and capacity are filled from the service. Add instructions, date, time, branch and, in Pro with workers enabled, an instructor. Only eligible service branches and workers are offered.
Repeat by days, weeks or months, with an interval and selected weekdays. End after a number of occurrences or on a date. The preview shows the count and first and last dates. Dates may be at most two years ahead and keep their local time across daylight saving changes. A nonexistent local time or a conflict rejects the whole series.
The overview shows one row per class schedule. Use View dates in the detail to select an occurrence and its participants. Continue the schedule prepares the next period within the same series. Create a new schedule to change the service, branch or instructor.
Reminders are sent approximately one month, one week and one day before the last valid occurrence. The scheduler runs hourly and respects notification and email preferences. Canceled dates are excluded from the schedule end.
Choose a class and book a place
The business profile shows individual, group or combined attendance on the service. View classes and dates opens a separate window showing repetition, dates, times, instructor, branch and capacity before purchase. A paused service is hidden from new buyers.
A visitor can select a date and continue to a subscription. After purchase the selected class is highlighted in the subscription detail. A subscription does not hold a place: confirming Book a place reserves it and uses one allowance. Availability is checked again at confirmation.
An unavailable date explains whether it is full, registration has closed or booking has not opened under the business rules. One person cannot hold multiple places through different subscriptions. Other participants’ identities are private.
The business can use Add participant with the same subscription, allowance and capacity checks. Check in with the QR of that attendance; it does not use another allowance. You can also record attendance in the detail. Did not attend does not refund the allowance.
In the mobile app, open Booking details and check-in for a participant. Check them in using the QR code for that booking or enter the code from their ticket manually. Attended and Did not attend are available after the class ends. Attendance can also be corrected for a checked-in booking; tapping the selected option again clears the manual record. This does not change the allowance.
Cancel and edit
A class stores the business cancellation deadline at creation. Subscribers cancel in their Calendar. Canceling more than the configured hours before the class refunds the allowance; exactly at the deadline or later only releases the place. A business cancellation always refunds the allowance and sends a notification.
Edit the name, instructions and capacity of a future class. Capacity cannot fall below the participant count. Turn on Include following dates to apply an edit or cancellation to the remaining schedule. Leave it off for this date alone. The switch is hidden for the last or only date. Time, instructor and allowance item are fixed; publish a new class for a different time and cancel the original. Past classes cannot be canceled.
The edit header shows the selected class name and date. By default, changes apply only to this occurrence. Include following dates also applies them to every later occurrence in the same series; earlier dates remain unchanged. Back returns to the selected occurrence detail. The close button or Escape closes both editing and detail and returns to the class list.
In the mobile app, the scope switch appears when editing or canceling a class. It starts off each time you open the form. Back closes the edit or cancellation reason and returns to the same occurrence. Close returns to the class list.
Permissions and calendar
Booking permissions cover reading schedules and participants, creating and editing classes, cancellation and attendance. Branch and worker restrictions also apply. A class is one calendar and list event regardless of participant count.
Filter in the calendar and list combines active services, event type and workers. Event type is available only when group classes are enabled.
Classes in onboarding
Provider onboarding offers group classes to every business category, off by default. Recommendations appear only for suitable categories. In the first service, choose group-only or combined group and individual attendance; enabling the service mode also enables group classes for the business. The choice and default capacity and duration stay in the saved draft. The new-service guide explains the modes and includes the selected mode in its summary. When the feature is off, authorized team members get a link to Booking settings. The subscriber guide explains an individual place, one allowance per attendance, cancellation and the attendance QR code using a studio example.