Check-in

When check-in is used

• A business without bookings (café, gym, sauna): the subscriber shows the subscription QR code on arrival, you scan it and the redemption is recorded.
• A business with bookings (hair salon, tire service): the item is deducted from the subscription already when the booking is made. At the visit, the subscriber shows the QR code next to their booking and the check-in completes the booking. In such a business, the app rejects a subscription QR code without a booking.

The owner and members with the Check-in permission can check subscribers in. A member with access to only some locations can check in only subscriptions for services at their locations. Check-in also works for a suspended business.

How to check in a subscriber

1. On the web, open Check-in and click Start camera. Your browser may ask for access to the camera.
2. Point the camera at the QR code in the subscriber's app. The code is read automatically.
3. If the package contains more than one item, choose which one the subscriber is using.
4. Click Record redemption. A green confirmation shows which item was recorded and how many the subscriber has left, for example The subscriber has 16 of 17 left. For an item with products from the catalog the confirmation also shows the kind to serve, for example Serve: Flat white.

In the mobile app, in a business without bookings, tap Scan QR code on the Operations tab. The QR check-in quick action is also on the Overview. A business with bookings opens the scanner with the Check-in button in the list of bookings on the Operations tab, or in the booking detail; from the booking detail the app accepts only the QR code of that booking.

When the camera does not work: manual code

Below the QR code, the subscriber has a short code in the app, for example K7M-4QX. Type it into the Or enter the code manually field (in the app Enter code manually) and continue the same way as with scanning.

What the app verifies

Before recording a redemption, the app checks:

• that the code is valid, has not expired and has not already been used,
• that the subscription is active and within a paid period,
• that the subscription belongs to your business (and to a location you have access to),
• that the item is part of the package,
• that the subscriber still has an entitlement to the item left in the current period.

For a booking, it also verifies that the booking is confirmed, has not yet been checked in and is for today.

If something does not match, you see a red message with the reason, for example that the subscriber has used up the limit for this period or that the subscription is not active. In that case, the redemption is not recorded.

Check-in overview

• Today's check-ins: how many subscribers have checked in today and when the last one was.
• This week: the number of check-ins this week.
• Active right now: how many subscribers have checked in within the last 90 minutes.
• Recent check-ins: a list of the latest check-ins that updates by itself.

You will find a specific subscriber's redemption history in their detail in the Subscriber list section. More in the article Subscribers.

Refunding an item

In Recent check-ins, choose Refund payment for the visit, enter a reason and confirm. The entire remaining amount of the latest payment is refunded from your share; the SUBVY commission stays. The subscription continues and this visit no longer counts toward the limit. You can also handle a refund through a complaint; see Complaints.

In Team and permissions, Check-in has a separate permission Refund an item (rest of the payment). The money is refunded from your share and the SUBVY commission is not refunded, so give it only to people who should decide on refunds. Every refund by a business also requires confirmation with a password or a code.