Working hours and booking settings

Group classes

Protection against simultaneous edits runs automatically in the background. A notice appears only when a different user is editing the record. See simultaneous edits for details.

Enable Group classes and events separately in Booking settings → Default rules. They work even with individual bookings disabled, for example alongside drop-in gym visits using QR. Booking horizon and cancellation rules apply; places are always confirmed automatically. Set capacity and duration for each class. See Group classes.

Buffers and capacity

Each appointment is followed by the buffer configured for its service item, falling back to the business default. A new time cannot overlap the preceding buffer or extend its own buffer into the next appointment. A worker cannot attend simultaneous appointments at different locations. Unassigned appointments also consume available worker capacity.

Working hours

Working hours and recurring bookings use Prague time. At the spring clock change, a configured 02:30 that does not exist that day becomes 03:30. At the autumn change, a configured 02:30 uses the second occurrence, in standard time. Valid times before the change stay unchanged.

Working hours determine at which times the booking system offers free slots. Customers also see them on your profile on the Marketplace as opening hours.

1. Open Working hours. In the app, on the Operations tab, tap the gear icon and choose Working hours.
2. Set the opening and closing time for each day. Leave the days you do not work as Closed.
3. On the web, changes are saved automatically. You set the same hours for all open days with the Apply the first active hours to all open days button. In the app, save with the Save working hours button.

You add a regular break, such as lunch, to a day with the Add a break button (in the app with the Break (e.g. lunch) switch). No times are offered during the break and it is marked in the calendar. You can also set a break for individual workers. To move or cancel the break on one specific day, click it in the booking calendar, see Bookings.

If you have more than one location, each has its own working hours. You switch the location with the Location selector at the top of the page.

In the Pro version with booking assignment to workers, you will also find Worker availability on the page. A worker either inherits the location's working hours or has Custom working hours, and you can record a Personal absence for them (vacation, doctor).

The owner and members with the Working hours permission edit working hours and blocked times.

Blocked times (vacation, break)

When you exceptionally do not see clients during working hours, block the time. It can be a whole week of vacation, a single day or a few hours for a doctor's appointment.

1. On the Working hours page, find the Blocked periods section (in the app Blocked dates).
2. Click + Add (in the app Add blocked dates).
3. Fill in the Start and End including the time and, optionally, a reason, for example Summer vacation.
4. Click Add.

• Subscribers do not see free slots during the blocked time. They do not see the reason; it is only for you and your team.
• In the bookings calendar, the blocked time is marked as Blocked.
• Blocked periods are shown by year, and you switch between years with the arrows. You can edit or delete each one.

Booking settings

The booking system is suited to services by appointment, such as a hair salon or tire service. A café or gym usually does not need it: the subscriber comes in and goes through check-in.

• Booking system (in the app Accept bookings): turns on self-service booking for subscribers. It is off by default.
• Default appointment length: how long one appointment lasts if the item has no length of its own.
• Break between appointments: time for cleanup and preparation between two appointments.
• Booking in advance: how far ahead a subscriber can pick a time themselves. It does not limit further appointments of a recurring booking or bookings you create for subscribers. With 0, only within the next 24 hours.
• Bookings after the paid period (on by default): a subscriber can book a time after the period they have already paid for, for example a regular slot with a monthly subscription. The booking uses the next period and has a different colour in the calendar. If the subscription is not renewed, the booking is cancelled. When turned off, subscribers book only until the end of the paid period, you can still book for them.
• Recurring bookings (on by default): a subscriber can book the same time repeatedly, for example every 4 weeks. When turned off, they book each appointment separately, you can still create a recurring booking for them.
• Waitlist (off by default): a subscriber can join a day when no free time suits them. When a time becomes available, everyone waiting gets a notification and whoever books it first gets it. You see who is waiting in the booking calendar.
• Book at the latest (in the app Minimum booking notice): how long in advance a subscriber has to book, for example 1 hour. You can book on behalf of a subscriber any time.
• Offer times: By service length offers times right after each other (for 45 minutes 9:00, 9:45, 10:30), a fixed step Every 15, 30 or 60 min offers times on full quarter hours, half hours or hours.
• Cancellation deadline: how many hours before the appointment the subscriber can cancel a booking and get the item back.
• Automatic confirmation: new bookings are confirmed right away. If you turn it off, you confirm each booking yourself.

On the web, changes are saved automatically; in the app, with the Save settings button. The owner and members with the Reservation settings permission change booking settings.

Length of individual items

When items take different amounts of time (a haircut 45 minutes, coloring two hours), set a length for each one. On the web, you do this in the Per-service settings section: switch on custom for the item, enter the number of minutes and optionally a custom Break after the item. In the app, it is the Duration by item section with fields for the length and the break.

Items without their own length use the default appointment length. Items appear in this section once you have at least one service that is not archived.

Carrying over unused visits

The Carry unused visits over to the next period switch applies to all your services, with or without bookings.

• On (default): visits the subscriber does not use up in the paid period are not forfeited. They can use them later too, as long as the subscription lasts.
• Off: unused visits are forfeited at the end of each paid period.

Customers see that carry-over is on in your profile on the Marketplace.

Assigning bookings to workers

In the Pro version, you can assign bookings to specific workers and keep availability for each of them separately. You turn on workers in Settings → Team and permissions; more in the article Team and permissions.

In Reservation settings, you then choose how bookings without a specific worker (booked with the company) are split. If you have more than one location, you set this for each one separately:

• Manually (assigned by staff): you assign bookings yourselves in the calendar.
• Automatically · least busy: the booking goes to the worker with the fewest appointments.
• Automatically · in turn: bookings rotate among workers.