Gift vouchers

List pages on the web

The list loads from the server 10 records at a time. Below the table, the total appears on the left alongside 10 / 25 / 100 page sizes and page navigation. Filters cover the entire list, including other pages. Changing the page or page size clears selection; an export without selected records still includes the entire filter.

Mobile web

On a phone, lists become cards with the same information. Actions stay visible and have larger touch targets. The toolbar wraps to fit the screen, with search on its own row. Filters and other menus fit within the screen; the import dialog is centered and scrollable.

In lists that support selection, Select all records on this page appears above the cards. A card checkbox selects an individual record; selection and export cover the same records as on desktop. Changing the page or filter clears selection. This applies to the mobile website in a browser; the native app keeps its existing controls.

Working with lists on the website

The list toolbar contains Search, Filter, Export, Import, Bulk changes and a green button for a new record, depending on your permissions and business status. The pencil opens editing directly. The vertical three-dot button beside it contains the remaining actions. Both buttons appear on hover or keyboard focus and stay visible on touch screens.

Checkboxes select records on the current page; the header selects every visible record and Shift selects a range. Changing search, filters or page clears selection. Export downloads selected records, or all matching records across pages when nothing is selected, as Excel (XLSX) or CSV. A confirmed bulk change reports each record separately. Changes already completed are not rolled back after an error.

In Import, download the template or copy the structure, edit the XLSX file and check the preview. Nothing is saved until confirmation. The limit is 500 rows and 2 MB. A validation error blocks the whole import; an error during saving stops processing and keeps records already saved. Imports create new records and reject duplicate names or codes.

Separate exact service names with semicolons in the Services column. They must match existing published services of the business, including paused ones; ambiguous names are rejected. Discount codes and their import require Pro. Bulk actions activate, deactivate or delete offers; vouchers already sold remain unchanged.

How gift vouchers work

1. You offer gift vouchers for selected services.
2. A customer buys a subscription as a gift on your profile on the Marketplace and pays for it.
3. The buyer gets a unique code to pass on to the recipient.
4. The recipient redeems the code and the service subscription is activated for them right away.

Gift vouchers are part of the Standard version. The owner and members with the Gift vouchers permission (in the Offering module under Coupons) work with them. A member with access to only some locations sees only vouchers for services at their locations.

A paused service cannot be bought as a gift. Vouchers bought before the pause can still be redeemed. For a service with catalog products the recipient gets the cheapest product, for a service with a rhythm the longest rhythm; the kind, count and rhythm of a gift subscription cannot be changed.

How to offer gift vouchers

Under For which services, open the dropdown. Select multiple services, use Select all or Clear selection, then close it with Done. The list includes active and paused services and excludes archived services. Previously selected services outside the current offering are preserved during ordinary edits; changing the entire selection can remove them. Changing the offer name, services, validity or availability does not change vouchers already purchased or redeemed. Their original service, interval, paid amount, expiry date and linked subscription are preserved.

On the web, select Gift voucher in the Coupons header. Offers appear in a compact table, keeping each name, status, validity, services, sold and redeemed counts, and actions. On a phone, each record becomes a card with all its information.

You can prepare a gift voucher offer as soon as you have at least one active service. Your business does not need to be approved yet. Customers can buy it after your profile is published and payments are connected.

1. Open Coupons and click + Add coupon (in the app Add), then choose Gift voucher.
2. Fill in the Voucher name, for example Haircut gift voucher.
3. Under For which services, select the services that can be given as a gift. The buyer then chooses a specific service and interval, and the voucher value matches the price of the chosen interval.
4. Optionally, set Validity from purchase (months). If you leave the field empty, the voucher never expires.
5. Leave Active on and click Create voucher.

In the list, you see for each offer how many vouchers were Sold and how many were Redeemed. You can edit an offer at any time or turn it off with the Active switch. An inactive voucher cannot be bought on your profile.

You remove an offer with Delete in the list or in the voucher detail. New vouchers can then no longer be bought, but vouchers already bought and redeemed remain valid.

You can prepare a similar offer with Duplicate (on the web in the list, in the app in the voucher detail). A new offer opens with the same services, validity and settings and the name “Copy – …”. It is saved only when you click Create voucher; sold vouchers are not copied.

Buying and redeeming a voucher

On your profile on the Marketplace, the customer clicks Buy as a gift next to a service, chooses an interval, fills in billing details and pays. You issue the invoice for the voucher, just as for a subscription. The buyer can pass the code on themselves or have it emailed to the recipient right away or on a chosen date. You do not have to do anything.

The recipient redeems the code on the Redeem a gift voucher page (in the app I have a gift code). All they need is a subscriber account; they do not need a card or payment details. The subscription is active right away and is used like any other, through check-in or bookings. More for customers in the article Gift vouchers.

Sold vouchers

When you click Details next to an offer, you see the Sold vouchers list: the code, the buyer, the amount paid and already refunded, and the voucher status.

• unused: the voucher is paid for and waiting to be redeemed,
• redeemed: the recipient has redeemed the voucher and has an active subscription,
• expired: the voucher expired before anyone redeemed it,
• canceled, money refunded: the business refunded the whole remaining amount,
• withdrawn, money refunded: the buyer withdrew from the purchase.

Refunding a voucher

You can refund a voucher in full or in part, for example when the recipient got a shorter treatment than the voucher price corresponds to.

1. In the offer detail, find the voucher in the Sold vouchers list and click Refund money.
2. Enter the amount. You can refund at most what has not yet been refunded from the payment.
3. Write the reason (at least 5 characters). The buyer will see it.
4. Confirm with Refund money and then with your password or a code.

• When you refund part of the payment, the voucher stays valid.
• When you refund the whole remaining amount, an unused voucher stops being valid, and for a redeemed voucher the subscription ends right away.
• The money is refunded from your share; the SUBVY commission is not refunded.
• A payment that the buyer is disputing with their bank cannot be refunded.

Withdrawal by the buyer

A buyer who bought the voucher as a consumer can withdraw from the purchase within 14 days of payment. A purchase made as a company (with a company ID) does not have this right.

• As long as the recipient has not used anything from the voucher, the buyer withdraws directly in the app and gets the whole amount back. This also applies to a voucher that has already been redeemed; the gift subscription then ends.
• If the recipient has already used part of it, SUBVY support handles the withdrawal and only the unused part is refunded.
• The money is refunded from your share; the SUBVY commission is not refunded. You get a notification about the withdrawal.

Suspended business

A suspended business cannot create, change or delete gift voucher offers, and no new vouchers are sold during the suspension. Sold vouchers and refunds for them remain available.