Gift vouchers

How to buy a gift voucher

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A gift voucher is a prepaid subscription to a chosen package and interval, which the recipient activates with a code. You can buy one for services where the business offers vouchers. You will recognize them by the Buy as a gift button on the package on the Marketplace (in the app As a gift).

1. On the Marketplace, open the business, choose the interval at the top and click Buy as a gift on the package.
2. If they are missing, fill in your billing details. You receive the voucher with an invoice, so they are required.
3. If you want to send the voucher straight to the recipient, turn on Send the voucher to the recipient by e-mail (see below).
4. Confirm your agreement to the terms and conditions and your request that the recipient can start using the voucher right away.
5. Click Buy the gift and pay and pay by card.

After paying, you will see the voucher code (it starts with DAR-) and we will also send it to you by email. The invoice is issued by the business and you will find it in Payments & documents, just like for a subscription. The business sets how long the voucher is valid, and you will see it when the code is checked.

Sending the voucher to the recipient

• Fill in Recipient's e-mail and, optionally, a name and message.
• Under When to send, choose Right after payment or On a chosen day (at 8:00). The day can be at most one year ahead and no later than the end of the voucher's validity.
• Choose the Language of the recipient's email: Czech, English or Slovak. It is preset according to the business's country.
• If you do not send the email, you give the code to the recipient yourself.

You can also send the voucher later or fix a typo in the address: in the Gift vouchers you bought list, click Send to recipient or Change recipient or send again. You can do this at most 5 times and only until someone has redeemed the voucher.

How to redeem a voucher code

1. Open the link from the voucher email or the Redeem a gift voucher page, which you also find in the side panel after signing in. In the app, choose Avatar → I have a gift code.
2. Sign in or create a free account. You do not need payment or billing details to redeem it.
3. Enter the code (for example DAR-7K9PQR4M) and click Check. You will see the business, the interval, the value of the voucher and how long it is valid.
4. Click Redeem voucher. The subscription is activated right away and you can start using it.

• A voucher cannot be redeemed if it has expired, has already been redeemed, or was canceled and the money refunded.
• If you already have the same service active, redeem the voucher after it ends.
• There is also a link to redeem it on the business profile on the Marketplace: Have a gift voucher? Redeem code (in the app Redeem a gift voucher code).

Continuing with your own card

A gift subscription runs for the gifted period and then ends on its own. If you want to continue, click Continue with your own card in the subscription detail, confirm your agreement to the terms and conditions and save your card. It will be charged only after the gifted period ends, and the subscription then continues seamlessly.

Returning a voucher

As a consumer, you can withdraw from a voucher purchase within 14 days of payment. In Gift vouchers you bought, click Withdraw from the purchase (the button shows the date until which you can do so) and confirm with Withdraw.

• As long as the recipient has not started using the voucher, we refund the full amount to your card. This also applies after the voucher has been redeemed: the recipient's gift subscription then ends and we let them know.
• If the recipient has already used it, you cannot withdraw in the app. Only the unused part is refunded and the withdrawal is handled by SUBVY support at podpora@subvy.cz.
• A purchase with a business ID (as a company) has no right of withdrawal.

If the business cannot provide the service, it may refund part or all of the payment for the voucher. We will let you know, including the reason. After a full refund, the voucher stops being valid and the gift subscription of a redeemed voucher ends.