Payments and documents

How payments work

Find older payments on further pages of the list. The export includes your complete payment history, not just the current page.

A subscription is paid by card in advance for the whole chosen period. Further payments are charged automatically from your saved card each time a new period begins, until you cancel the subscription. After each payment, you get a notification in the app.

You can see the amount and date of the next payment in Payments & documents under Next payment and in the detail of each subscription. A canceled subscription has no further payment.

When a payment fails

If a payment cannot be charged (for example, your card has expired or there is not enough money on it), the subscription changes to Past due and you get an alert. Until you pay the amount due, you cannot use the subscription or book appointments. If you no longer want the subscription, you can cancel it in its detail; it ends right away and you will not have to pay the amount due.

Stripe may retry a failed payment. The number of attempts and whether the subscription ends after the final attempt depend on the payment service settings. You can always see the subscription status and amount due in the app.

1. Open the subscription detail. At the top, you will see the alert Your last payment failed.
2. Click Pay with the amount due. A secure Stripe page opens where you can also pay with a different card.
3. Or choose Change card, save a new card, and we will try to charge the amount due to it right away.

How to change your card

Manage your card in one place: Settings → Payment methods. Before your first payment, save it with Stripe and then confirm the business order. Changing the card updates live subscriptions at every business in that currency. CZK and EUR subscriptions have a card for each currency.

Invoices and payment receipts

The invoice for a subscription and for a gift voucher is issued to you by the business you have the service with, with its name and document number. You will find all payments in Payments & documents under Payment history, and you can filter them by business.

• On the website, for a paid payment: ↓ Invoice downloads the invoice as a PDF, By email sends it to your email and ↓ Receipt downloads the payment receipt.
• In the mobile app: Open invoice, By e-mail and Receipt.
• The PDF invoice stays as it was issued; the payment receipt proves the payment.
• You can download an overview of all payments on the website with the ↓ Export (CSV) button; in the app, we send it to you with the Send CSV by e-mail button.

Billing details on documents

The invoice shows the billing details from your account settings: your first and last name, or a company name with a business ID and VAT ID, and an address. Without your first name, last name and address, you cannot order your first subscription or a gift voucher.

A change to your billing details only takes effect on the next invoice; documents already issued do not change. You will find details in the article Account settings.

Prices in CZK and EUR

You always pay in the currency of the service: a business offers subscriptions in CZK or in EUR (with cents, for example €9.90), and one business can have services in both currencies. The price on the Marketplace, the payment, the invoice, refunds and price changes are all in the currency of the service.

• You pay by card in the currency of the service. Any conversion to your card's currency is done by your bank.
• If you pay subscriptions in both CZK and EUR, you have a separate saved card for each currency. In Settings → Payment methods you change it for each currency separately.
• If you have subscriptions with businesses in different currencies, totals do not add them up and show each currency separately, for example “1,200 CZK + €35”.