Subscription price changes

Basic rules

The business sets the price of its service and may change it. Fixed rules apply to your subscription:

• A period you have already paid for never changes. The new price applies only from the subscription renewal, that is, from the effective date.
• We inform you about every change in the app and by email. The notice states the old and new price (after the discount from your discount code) and the date from which the new price applies.
• Price change notices are always sent; you cannot turn them off in your notification settings.

When a business lowers the price

The lower price applies from the next subscription renewal. You do not need to do anything. In the subscription detail, you will see a Lower price from card with the date and the new price.

When a business raises the price

We notify you of a price increase at least 30 days in advance. The new price applies from the first renewal that is at least 30 days after the notice. Until then, you pay the original price.

A smaller increase does not need your approval. How large it can be is set out in the terms and conditions: it is calculated over the last 12 months against the lowest price you paid during that time. In that case, you do not need to do anything. If you do not agree with the new price, you can cancel the subscription before the effective date and the new price will not affect you.

When your approval is needed

A larger increase needs your approval. You will see the New price needs your approval card in the subscription detail and the Price increase pending approval alert in the overview (on the website also in the list of subscriptions).

1. Open the new price card and check the original and new price and the effective date.
2. If you want to continue, click I agree to the new price. The subscription will then run at the new price from the effective date.
3. If you do not, click I don't agree and confirm with I don't agree, end the subscription (in the app I don't agree, end it).

What happens if you decline or do not respond

• The subscription ends at the end of the last paid period before the new price takes effect.
• No further payment is charged and you do not pay the new price.
• Until the end of the period, you use the subscription as usual at the original price.
• Until then, you can change your mind: in the new price card, click Continue at the new price.

How to cancel a subscription and what happens to unused items is described in the article Cancellation and withdrawal.