Managing your subscriptions

Overview of your subscriptions

Browse usage and payment history in the subscription detail page by page. Older records remain available on further pages.

You will find all your subscriptions in one place, split by the Active, Ended and Incomplete filter. For each one you see the business, the package, how much you have used in this period and when the subscription renews or ends. Subscriptions with a failed payment are at the top in the Past due group.

The main Overview also shows the number of active subscriptions, how much you spend on them per month, upcoming bookings and alerts that need your attention (an unpaid payment, a new price to approve).

What you find in the subscription detail

• At the top, the business, the service and the status, with the main action for the type of business: QR code for a business without bookings, or Book an appointment. Next to it is Write a message.
• To use: how much of each item you have left in this period, the period dates and whether unused items carry over to the next period or lapse. A booking the business has not confirmed yet already holds your allowance, so it is not counted in what is left.
• My bookings for a business with bookings. You find the QR code at your nearest confirmed booking and at today’s bookings.
• Payments: the price and interval, the next payment, the payment card (with a Change card link) and since when you have been a subscriber.
• The redemption history (only past redemptions, upcoming appointments are in your bookings) and the payment history. On a phone you switch between them.
• Under More options, a link to the business profile (Business detail, in the app Open provider profile) and File a complaint, and below the line withdrawal from the contract and Cancel subscription.

Depending on the situation, other cards also appear in the detail: withdrawal from the contract in the first 14 days, a new price to approve, an unfinished switch to a longer interval, or continuing a gift subscription with your own card.

What the statuses mean

• Active: the subscription is running and you can use it. If it shows an “ends” date, you have canceled it and it will run until the end of the paid period.
• Past due: the last payment failed. You cannot use the subscription or book until you pay the amount due. On the website, this status is shown in the list of subscriptions as Suspended. You will find the steps in the article Payments and documents.
• Canceled: the subscription has ended and can no longer be used. The payment history and invoices remain.
• Incomplete: an order where the payment did not go through or the card was not saved. Nothing was charged and the subscription is not valid.

Switching to a longer interval

You can switch a subscription to a longer interval of the same service at any time, for example from monthly to yearly payment. You get a better monthly price and more items for the whole period. You cannot switch to a shorter interval or to a different service.

1. In the subscription detail, find Switch to a longer interval.
2. Choose the new interval (for example yearly payment). You will see the new monthly price, how much you save, the new item entitlement and Top-up now.
3. Confirm with the Confirm and pay button showing the top-up amount.

The change takes effect right away: the new period starts on the day of the switch and you get the higher entitlement immediately. The top-up is the price of the new interval minus the unused part of your last payment.

• You cannot switch a gift subscription. After it ends, you can continue with your own card.
• First resume a canceled subscription with the Resume subscription button.
• If a new price is waiting for your approval, or you have declined it, decide on the price first.
• During free periods from a discount code, you can switch only after they end.

Changing the visit rhythm

For a service where you choose the rhythm, open Change rhythm in the To use part of the subscription detail. Pick a new rhythm, check the new price per period and the date it applies from, and confirm with Change rhythm.

The new price applies from the next payment; the current period is paid at your previous rhythm. Visits already added to your account stay with you.

• The rhythm of a gift subscription cannot be changed.
• Resume a cancelled subscription first with Resume subscription.
• During a switch to a longer interval or a service price change you can change the rhythm once they are complete.

Changing the count and kind

For a package where you choose the count (for example 10 to 30 coffees a month) or the kind (for example espresso, or flat white), open Change in the To use part of the subscription detail. In one form you set the new count and the kind, at the bottom you see one new price per period and the day it applies from, and you save both changes with Save changes.

The new price applies from the next payment. In the current period you keep the count you paid for and the original kind. Unused items from previous periods stay too.

• A gift subscription cannot change the count or the kind.
• Renew a cancelled subscription first with Renew subscription.
• During a switch to a longer interval or a service price change you can change the subscription once they are completed.

What happens to the kind

You get the new kind from the next payment. Until the end of the paid period you get the original kind, the number of visits does not change with the kind. At your visit the staff see which kind to serve.

Multiple subscriptions and ending them

You can have subscriptions with any number of businesses. However, you can have the same service from one business active only once; for a different interval, use the switch in the detail.

How to cancel a subscription, undo the cancellation or withdraw from the contract is described in the article Cancellation and withdrawal. What happens when a business changes its price is in the article Subscription price changes.