Cancellation and withdrawal

How to cancel a subscription

1. Open the subscription detail and click Cancel subscription.
2. The date when the subscription will end is shown. Confirm with Yes, cancel, or keep it running with the Keep it button.

• The subscription runs until the end of the paid period. Until then, you can keep using it and booking.
• After the period ends, the subscription ends and no further payment is charged.
• Bookings for times after the paid period are cancelled when the subscription ends.
• Canceling is free, with no notice period and no fees. However, money for a period you have already paid for is not refunded.
• We send you a confirmation of the cancellation in the app.

How to undo a cancellation

Until the paid period ends, you can change your mind. In the subscription detail, you will see a notice showing until when the subscription runs. Click Resume subscription and the subscription will keep renewing as before.

• After the paid period ends, you can no longer resume it. You can order the service again.
• If the subscription is ending because you declined a new price, resuming does not cancel the ending. First accept the new price, see Subscription price changes.
• A gift subscription continues after the gift ends only if you set up continuing with your own card, see Gift vouchers.

Withdrawal from the contract within 14 days

As a consumer (a purchase without a business ID), you can withdraw from a subscription contract without giving a reason within 14 days of entering into it. During that time, the subscription detail shows the Withdrawal from the contract card with the date until which you can do so and an overview: how much you paid, how many services you used before withdrawing and how much we will refund.

1. In the card, click Withdraw from the contract.
2. You can give a reason; it is optional.
3. Confirm with Withdraw from the contract again (in the app Withdraw). The withdrawal is final.

• You get back the amount paid minus a proportional part for the items you have already used (at the regular item price after the discount for the chosen interval).
• Bookings that have not yet taken place do not count as used and are canceled by the withdrawal.
• If you have used the whole subscription within the period, the right of withdrawal lapses.
• The subscription ends immediately upon withdrawal. We refund the money to the card you paid with, and a confirmation comes by email.

When a business ends your subscription

A business can end your subscription, for example when it stops offering the service. The subscription then ends immediately and the business refunds you a proportional part of the price for the items you did not use in the paid period. You get a notification including the refunded amount, and the money goes to the card you paid with.

If SUBVY suspends a business, your subscription keeps running and the business must keep providing it.

What happens after a subscription ends

• The subscription can no longer be used and unused items expire.
• Unpaid payments for the ended subscription are canceled. If a payment is charged anyway, we refund it in full and the subscription is not reactivated.
• Your payment history, invoices and usage remain in the app.
• You can order the service again at any time.