Changing a service price

Where to change the price

You change the price of a published service on a separate Price change page. For an inactive service that nobody subscribes to yet, you edit the prices directly in the service form.

1. Open Services and click Edit next to an active service (in the app, tap the service).
2. Click Change price.

The owner and members with the Change service prices permission can change prices. A suspended business cannot change prices.

How to change the price

1. In step 1. New prices, choose what you are changing. Price per interval changes the price of one or more intervals; the others stay the same. Price per item changes the regular price of an item and recalculates all intervals while keeping the discount.
2. Enter the new prices. For each interval, you see the current price list, the price without discount and how the discount changes.
3. In step 2. Impact on subscribers, check how many subscribers only get a notification, how many have to agree to the change and from when the new price applies.
4. If the price increase requires consent, confirm I understand and want to change the price.
5. Click Change price.

For an item with products from the catalog you change the price of each product separately under Price per item, the regular item price is the cheapest one. The Use catalog prices button fills in the current catalog prices.

New and existing subscribers

• New subscribers pay the new price as soon as you save.
• For existing subscribers, the price of a period already paid for never changes. The new price applies only from one of the following payments.
• Until the effective date, the Subscriber list and the Overview show the price the subscriber actually pays.
• Subscribers get the price change notification in the app and by email, and it cannot be turned off. It states the price after any discount code and the date from which it applies.

Price decrease and increase

A price decrease applies from each subscriber's next payment. Subscribers get a notification and do not have to do anything else.

A price increase applies at the earliest from the first payment due at least 30 days after the notification. A subscriber with an annual subscription whose new period has just started will therefore pay the new price only with the next annual payment.

When a subscriber has to agree to a price increase

For a small price increase, we only notify subscribers. If the price over the last 12 months would rise by more than the threshold shown in the How a price change works box on the Price change page, each subscriber has to agree to the new price. The comparison is with the lowest price they paid in that period.

• The subscriber has at least 30 days to decide, and the app reminds them.
• If they agree, the new price applies from the effective date.
• If they disagree or do not reply by the effective date, the subscription ends at the end of the last paid period. Until then they pay the original price, and no further payment is taken.
• The subscriber can change their mind until the effective date.

A service with many subscribers

For a service with more than 20 subscribers, the new price applies to new subscribers right away, and the app sets it for existing subscribers gradually. They get notifications and emails within a few minutes. The rules (the 30-day period and consent) are the same.

On the Price change page, you can see the progress, for example “Processing the price change: 60 of 240 subscribers”. You can save another change to the same interval once processing is finished. When it is done, you get a notification.

Overview of ongoing changes

In the Price changes in progress section, you see the numbers of subscribers who are waiting to agree, have agreed, have disagreed, have the new price scheduled, or whose subscription ended without a decision. You will also find the next date a new price takes effect.

You can find the status for a specific subscriber in their detail in the Subscriber list section. More in the article Subscribers.