Invoices and VAT

List pages on the web

The list loads from the server 10 records at a time. Below the table, the total appears on the left alongside 10 / 25 / 100 page sizes and page navigation. Filters cover the entire list, including other pages. Changing the page or page size clears selection; an export without selected records still includes the entire filter.

Mobile web

On a phone, documents become cards with all their information. The period filter, record selection and available outputs work as on desktop. The toolbar wraps to fit the screen and menus stay within its boundaries. Financial documents remain read-only on the mobile website.

In lists that support selection, Select all records on this page appears above the cards. A card checkbox selects an individual record; selection and export cover the same records as on desktop. Changing the page or filter clears selection. This applies to the mobile website in a browser; the native app keeps its existing controls.

Working with lists on the website

Export contains downloadable files. Transfer sends directly to ABRA Flexi through its API, while Send by email emails the exported file to your signed-in address. Without a configured connection, Transfer explains the next step and links authorized users to Settings → Accounting software. Financial records remain read-only.

Period and subscriber remain the shared filters for the list and every output. Selected invoices restrict downloads, email and transfer to those invoices and their related credit notes; without selection the entire filter applies. Selection belongs to the current page and clears when filters or page change. CSV and Excel are available in Standard; PDF and accounting XML require Pro.

Who issues the invoice

Invoices load in pages for the selected period and subscriber. The export includes every matching document, including those on other pages.

The invoice to the subscriber is issued by your business. For every payment (the first payment, a subscription renewal and a gift voucher) the payment service Stripe creates it in the name of your business and in its own numbering sequence. You do not have to issue anything.

• The invoice contains the subscriber's billing details: name or company name, address and, for a company, the company ID and VAT ID. The invoice is in the language the subscriber uses in the app.
• A later change of the subscriber's details does not change invoices already issued.
• Payment is proven by the Receipt (a PDF proof of payment). The invoice itself stays in the state in which it was issued.
• A zero invoice (for example a free period) has no receipt, because nothing was paid.

VAT payers and non-payers

Whether you are a VAT payer is set in your billing details by checking We are VAT payers. A VAT payer must enter a VAT ID in the format of the country of registered office.

• VAT payer: the invoice contains a VAT breakdown (base, rate, tax) and your VAT ID.
• Not a VAT payer: you enter final prices and the invoice has no VAT lines.
• A change of VAT status or VAT ID applies to future invoices, that is to new subscriptions and to the next periods of existing ones. Invoices already issued do not change.
• Changing your VAT status or VAT ID does not send your business back for approval.

VAT rates and prices including or excluding VAT

A VAT payer chooses the rate for each service in the VAT and prices section. The rates offered are those of the country where the business has its registered office:

• Czech Republic: 21% standard and 12% reduced (for example catering services). Hairdressing services are at the standard rate.
• Slovakia: 23% standard, 19% and 5% reduced.

• For each service you choose whether you enter prices including VAT (default) or excluding VAT. The app calculates the VAT; the subscriber always sees and pays the price including VAT.
• If you change the rate of an active service, the price for subscribers stays the same and only the VAT breakdown on future invoices changes. If you want to keep the price excluding VAT, adjust it with a price change.

Refunds and credit notes

When you refund money to a subscriber (subscription cancellation, an upheld complaint, a withdrawal, a gift voucher), a credit note is created for the invoice. It is a corrective tax document of your business with the same VAT rate.

You can open the credit note for a refunded payment directly from its original invoice in Invoices.

• In the invoice overview, the payment shows Fully refunded or Refunded with the amount.
• A payment the business lost in a dispute with the bank is marked Lost dispute, returned with the amount. More in Payment dispute.

Invoice overview

On the web, two dropdowns sit above the list: Period and Subscriber. In Period, choose a preset or enter your own From and To dates. In Subscriber, search by name or email and select a subscriber. The menu closes after selection; the same filter applies to exports.

Failed payments and invoices awaiting payment are labelled beside the amount. A payment receipt is available only for a paid or refunded payment.

An empty filtered result refers only to the selected period and subscriber. Change the period or select the full history. A loading failure is shown separately with a retry option; it does not mean there are no payments. A partial refund keeps the original amount visible and labels the refunded portion.

For each payment you see the date, document number, subscriber, package, amount and any refund. At the top there is a filter: Period (presets This month, Last month, This year, All time, or your own From and To dates; the default is last month) and Subscriber. The filter applies to the list and to the export to accounting. An invoice transferred to ABRA Flexi has the In ABRA Flexi label.

• Invoice downloads the invoice PDF.
• Receipt downloads the proof of payment.
• By email sends the invoice to your email.

Export for accounting

In Pro, choose PDF, then Download PDF on the website or Send PDF by e-mail in the app. The same period and subscriber filters apply. The document includes separate totals per currency, documents, payment dates, subscribers, services, amounts, refunds and lost disputes. Commission and the business share are shown only with financial data permission. This PDF does not replace invoices or credit notes.

Refunds and lost disputes in the PDF show the current state of payments made in the selected period, not just movements during that period. CSV and Excel remain available in Standard.

Export to accounting includes all documents matching the filter above the list. Choose Excel (XLSX) or CSV, or in Pro ABRA Flexi, POHODA and Money S3. XML contains invoices and credit notes; Excel and CSV also include commission details.

1. Set the filter: Period and optionally Subscriber.
2. On the website, open Export and choose a file such as XLSX, CSV or accounting XML in Pro. Direct transfer to ABRA Flexi is in Transfer; email delivery to your signed-in address is in Send by email.
3. In the app choose Excel (XLSX) or CSV and tap Send XLSX by e-mail (or Send CSV by e-mail), or ABRA Flexi and Send XML by e-mail or Transfer to ABRA Flexi.

The file contains the document number, payment date, subscriber (for a company the name, company ID and VAT ID), address and email, service, interval, amount, SUBVY commission, how much stays with you, refunded amount, currency and payment status. In Excel the amounts are numbers (you can add them up), the payment date is a date and the columns have filters. The CSV is UTF-8 encoded with a semicolon as the separator.