List pages on the web
On the web, choose 10 / 25 / 100 payouts per page, with 10 as the default. The count below the table covers the current page; Stripe does not provide an overall count. The period filter and export cover other pages too. Changing the size opens the first page.
Mobile web
On a phone, documents become cards with all their information. The period filter, record selection and available outputs work as on desktop. The toolbar wraps to fit the screen and menus stay within its boundaries. Financial documents remain read-only on the mobile website.
In lists that support selection, Select all records on this page appears above the cards. A card checkbox selects an individual record; selection and export cover the same records as on desktop. Changing the page or filter clears selection. This applies to the mobile website in a browser; the native app keeps its existing controls.
Working with lists on the website
Set Period, or custom From/To dates, above the payouts. It filters the arrival date using Prague time and includes older payouts, with server pagination. Select payouts for Export to Excel or CSV; without selection the file includes all payouts in the period. Balances and schedule show the current account state and are not affected by the filter.
How money reaches you
Payments go directly to your own full Stripe account. After SUBVY commission and Stripe fees, Stripe pays the balance to your bank. You can create a new account from the app or connect an existing Stripe account.
Payments go directly to your own Stripe account. Stripe deducts its fees and SUBVY commission and pays the balance to your bank according to the schedule you set in Stripe. You have access to the full Stripe Dashboard, including Stripe fee details.
What you see in the payout overview
In the app, the owner sees Set up payouts when payouts are not connected. Identity is verified again before opening Stripe. If loading fails, use Try again.
- Available for payout: the available Stripe balance. Transfers depend on the payout schedule, verification and any payout restrictions. Refunds can reduce the available balance.
- Pending: payments Stripe is still processing.
- Payout schedule: daily, once a week, once a month, or manually.
- Payouts with arrival date, amount and status (period filtering and pagination on the website, the last 10 in the mobile app) (paid, being prepared, on the way to the bank, failed, canceled).
The data is loaded directly from Stripe. If payouts are not set up yet, the business owner connects them right here with Connect Stripe (or Continue setup for an unfinished account).
Who can see payouts
The payout overview is visible to the owner and team members with the Payouts (balance and payouts to the bank account) permission. Among the permission templates, Accountant and Manager include it. A member with this permission sees the balance and payouts but cannot change the bank account.
How to change the bank account or payout schedule
Choose Open Stripe to open the full Stripe Dashboard. Sign in with your own Stripe credentials and manage your bank account and payout schedule there. Only the business owner can open the link from SUBVY after verifying their identity again.
When a payout has not arrived
- Check the payout status. On the way to the bank means the money has already been sent and the bank will credit it.
- For the Failed status, open Stripe and check your bank account.
- If the page says Stripe has paused payouts, some verification detail is probably missing. Open Stripe and add it.
- The first payout only goes out after the first subscriber payment, according to the payout schedule.
You turn notifications about sent payouts on or off in Settings → Notifications, Payouts category.