Connecting payments

Why connect payments

Payments go directly to your own full Stripe account. After SUBVY commission and Stripe fees, Stripe pays the balance to your bank. You can create a new account from the app or connect an existing Stripe account.

The business accepts payments into its own full Stripe account. It may create a new account from the app or authorize an existing account that meets Stripe requirements and matches its country of establishment. Only the business owner confirms the connection.

Who can connect payments

Only the business owner connects and changes the payout account, because the bank account is entered there. Team members see an explanation instead of the button. A member with the Payouts permission can see the balance and payouts but cannot change the bank account.

Before redirecting you to Stripe, the app asks you to confirm in the Confirm it's you window: you enter your password, or a code from your authenticator app if you have two-step verification turned on.

How to connect payments

1. On Overview, choose Connect Stripe → for a new account or Connect an existing Stripe account. Both options are on the same payout card in the mobile app.
2. Verify your identity. In Stripe, finish setting up a new account or authorize SUBVY to access your existing account.
3. After you return, the app checks the account status. Payments become available after Stripe verification and business approval.

If the app asks you to reconnect, connect a full Stripe account. Previous test subscriptions on Express are ended during the transition; their payments and documents remain in history. A new subscription requires a new order.

What Stripe needs from you

As a payment institution, Stripe has to verify the business and the person acting on its behalf. It usually asks for:

• details about the business (trade name, company ID, registered office address),
• details about you as the owner or managing director and verification of your identity,
• the bank account to which payouts will be sent.

We pass the business name, field and description of your offering to Stripe ourselves (for an approved business, also the link to its profile on the Marketplace), so you do not have to fill them in again. Verification usually takes a few minutes. Sometimes Stripe asks for an additional document, in which case it will contact you.

Returning from Stripe to the app

When you finish on the web, you return to the Overview with a message that we have passed your details to Stripe. The payout status here updates by itself after verification.

If you started in the mobile app, Stripe returns you to the page Your details have been sent to Stripe, which opens the app. If it does not open by itself, tap Open the SUBVY app, or continue with Continue on the web.

How to tell you are done

• In the What's left before launch list, the Payout account step is marked as done.
• The payment setup card disappears from the Overview and you see your business figures instead (if the business is already approved).
• In the Payouts section, you see the Available for payout amount, the Pending amount, the payout schedule and recent payouts.

You change the bank account and payout schedule later in Stripe. The business owner gets there from the Payouts section with the Open Stripe button. More about payouts in the article Payouts.

Test mode

If SUBVY has set up your account in test mode, you will see a Test mode notice on the Overview. In test mode, subscriptions are activated right away without a real payment, and you do not need a payment account. Regular businesses do not have test mode and connect payments as described above.