What the numbers mean
Active subscriptions count contracts, not unique people. A subscriber with two active subscriptions counts twice. Monthly income converts the recurring price to a monthly amount and excludes gift subscriptions. The chart allocates active subscription prices across the months of their billing periods; it is not a list of received payments. Received this month shows the money actually received.
Visits use the actual appointment check-in or QR check-in time, not the booking creation time. Older completed appointments without a check-in timestamp use the appointment time. Days and months follow Prague time. When loading fails, the overview offers a retry instead of showing missing data as zero visits.
What you will find on the Overview
The content of the Overview changes depending on the stage your business is in. Before launch, it mainly shows what you still need to do. Once the business is approved and has connected payments, the Overview answers three questions: what you need to deal with, what today holds and how the business is doing.
- To do: complaints, bookings to approve, past-due subscriptions and unread messages,
- tiles with monthly revenue, received payments, the number of subscribers and redemptions, each compared with last month,
- Today: today's appointments and new bookings, or today's check-ins for a business without bookings,
- a revenue chart, the SUBVY commission card and recent subscriber activity.
On a computer the cards sit side by side, on a phone they are stacked in this order: To do, tiles, Today, revenue, commission and activity. The mobile app has the same cards in the same order.
What you see depends on your permissions. The Overview shows amounts only with the View financial figures permission, the commission only with the Commission statements and commission band permission and bookings only with a bookings permission. The business owner sets permissions for members; more in the article Team and permissions.
What's left before launch
Until everything is ready, the Overview on the web and in the app shows the list What's left before launch. Customers can subscribe with you once all the steps are done:
- Profile approval: we check it within 2 business days. More in the article Registering a business.
- Payout account: connecting to Stripe, see the article Connecting payments.
- Published service: at least one service must be published, otherwise customers will not see it on the Marketplace. The Go to Services link takes you straight to them.
Below the list is your profile status (Awaiting approval, Profile approved, or Registration rejected with the reason) and the card for setting up payments. In the mobile app, the Overview shows the Awaiting approval notice and the Set up payouts card.
To do
The To do card collects everything that is waiting for your response. Each row shows a count and takes you straight to where you can deal with it:
- complaints waiting for your response with the nearest deadline (you must respond within 5 business days, more in the article Complaints),
- bookings waiting for confirmation,
- past-due subscriptions: the subscriber has not paid and redemptions are blocked until they do,
- conversations with an unread message.
You only see a row when there is something in it and you have permission for that area. When nothing is waiting, the card says All done, nothing is waiting for you.
Figure tiles
- Monthly revenue: recurring revenue from all active subscriptions converted to one month. An annual subscription for CZK 6,000 counts as CZK 500 here. Below the figure is the annual estimate (monthly revenue times twelve).
- Received this month: how much subscribers actually paid you this month (subscriptions and gift vouchers) after refunds. Below the figure is the change against last month.
- Active subscriptions: the number of active subscriptions, including multiple subscriptions held by one person. The figures below show subscriptions started and ended this month.
- Redemptions this month: how many visits subscribers used in the current month, with last month's number below.
When you announce a price change to subscribers, monthly revenue uses the price they actually pay until the effective date. Amounts are in the main currency of your business. If you also have services in another currency, it is shown separately under the tile, for example “plus €120.00”, and the income chart has a currency switch. Amounts in different currencies are never added up or converted.
Today
A business with bookings has two tabs in the Today card. Today lists today's appointments by time with the subscriber's name, the service and the status. New to confirm (in the app New) lists new and pending bookings: confirm a pending one with Confirm and hide a handled one with Hide. When you have no appointment today, the card opens on new bookings. Open the full calendar with the All reservations → link.
A business without bookings (a café or a gym, for example) sees Check-ins today in the card: how many subscribers came today, the latest check-ins and the QR check-in button.
Revenue chart
The Allocated income chart distributes active subscription prices across their billing months. Use the arrows to change the year. See Received this month for actual received payments.
In the app, Allocated income · 6 months shows the last six months and the change from the previous month.
SUBVY commission
The SUBVY commission card shows the commission SUBVY currently takes from each payment and how much turnover you need to reach a lower band. The band follows your turnover in the previous calendar month. If you have an individual rate, the card shows Individual rate and the bands do not apply to you.
Open all bands with the All commission bands link (on the web in Commission statements, in the app on the bands screen). You can always find the current commission in each band on the page for businesses too. The article SUBVY commission explains how the commission is calculated and where to find it on your documents.
Recent activity and quick actions
Recent activity shows the last five events: who subscribed to a service, made a booking or checked in.
On the web the quick actions are at the top next to the heading (QR check-in, Add service), in the mobile app at the bottom of the Overview (QR check-in, Upcoming bookings, Add another service). You only see the ones you have permission for.