Business profile

Where to edit your profile

On the web, open Settings → Business profile; in the app, tap the avatar at the top right and choose Business profile. The owner and members with the Business profile and branches permission can edit it.

To see how customers see you, use the Public profile → button (on the web at the top of the Business profile). In the app, you will find the How subscribers see you item next to the services in Offering.

Name, category and description

Both the web and mobile app include the public phone number, city and postal code. The public phone number is the business contact, separate from your personal sign-in phone. Clearing an optional field and saving removes its previous value. Check the business name above the form before saving.

• Company / trade name: how the business is shown on the Marketplace.
• Category (in the app Field of business): customers find you by it in the Marketplace filter, and service templates are offered based on it.
• Description: briefly introduce your business, offering and style of work. You write it in the main language based on the country in your billing details (Czech Republic in Czech, Slovakia in Slovak). With the switch above the field you can add it in the other app languages too; a customer using the app in another language sees your translation, without it the description in the main language.
• Phone (on the web): an optional contact for the business.
• Business address: where clients come to see you.

You save changes with the Save profile button (in the app Save changes). Company ID, VAT ID and VAT registration are not in the Business profile but in Billing details.

Changes that send the profile back for approval

• Approval takes up to 2 business days.
• Changing your VAT registration, VAT ID or currency does not send the profile back for approval.
• The logo and photos do not send it back for approval; you can change them at any time.

Logo and photos

• Logo / profile picture: a JPEG, PNG or WebP image up to 1 MB. Without a logo, the business initials are shown.
• Branch photos: in the Standard version, up to 5 photos are shown on the Marketplace; in the Pro version, up to 15. One photo can be at most 3 MB.
• The first photo is the cover photo and is shown first on the Marketplace. You change the order with the arrows and can add a caption to each photo.

If you switch from the Pro version back to Standard, photos over the limit stay saved but are not shown on the Marketplace. With the Pro version, they appear again.

Address, opening hours and map

On your profile on the Marketplace, customers see your address, opening hours, whether you offer online booking and whether unused visits are carried over. Based on the address, the business is also shown on the Marketplace map and in searches by city.

• Opening hours are taken from your working hours. You can edit them as described in the article Working hours and bookings.
• If you have more than one location in the Pro version, each has its own address and working hours, and the profile shows all of them. More in the article Locations.

Ratings and reviews

Only subscribers who have or had a subscription with you can rate you. They give one to five stars and can add a comment. The average rating and the number of reviews are shown on your profile, and customers can sort businesses on the Marketplace by them. A review shows the author's first name and the first letter of their last name.

1. Open your public profile while signed in as the business owner.
2. Click Reply to the review next to a review.
3. Write your reply and click Save reply. You can edit or delete it later.

SUBVY can hide reviews that break the rules. A hidden review does not count toward the average.

Public link to your profile

You choose the profile address (for example subvy.cz/marketplace/kadernictvi-holesovice) in the business setup guide in the Business profile step. You can share the link on your website, on social media or on your business card.

QR artwork

The generator is at the bottom of the Business profile, below your other business settings. Create an A4 or A5 poster for your premises or a square image for your website and social media. The QR code opens your business profile on the Marketplace. The optional second QR code opens the app page with available download links and web access; until the app is published in the stores, the page offers the website.

Standard includes Olive, Paper and Ribbon designs. Pro adds Midnight, Frame and Atelier and an editor for the heading, additional text, accent colour and your business logo. Pro designs have a star in the selection and a small Pro plaque on the finished artwork. The logo comes from the Business profile. The owner and members with Business profile and branches permission can create artwork.

1. A preview is created automatically when you open the artwork editor. Choose a design and format under Design and format. Optionally enable Add a QR code for the app page.
2. In Pro, enable Custom text and colour to add your content and optionally the Business logo.
3. The preview refreshes automatically after every change. You can keep editing while it is being prepared; downloading becomes available once the preview matches your current settings.
4. Choose PNG for web and sharing or SVG for print. Choose Download on the web or Save or share in the app. If the preview fails, choose Try again or change the settings.