Booking an appointment

Group classes

Protection against simultaneous edits runs automatically in the background. A notice appears only when a different user is editing the record. See simultaneous edits for details.

When a business offers group classes, find its schedule in your subscription details. Choose a class and confirm Book a place. Each attendance uses one entitlement from the matching item. Confirmation is immediate; the class time cannot be moved. Cancel your attendance in Calendar. See Group classes.

Sending notifications

Saving an appointment or joining a waiting list does not confirm email or push delivery. Notifications are sent according to the recipient’s settings; delivery also depends on their device and delivery service. Check the app for the current booking status. A waiting list does not hold a time; the first successful booking gets it.

How to book an appointment

With businesses that have online booking (their profile shows the Online booking label), you use your subscription through bookings. Creating a booking deducts one item from your entitlement.

1. Open the subscription detail and click Book an appointment at the top. In the app, you can tap Book right on the subscription in the Subscriptions tab.
2. If the business has more than one location, choose the location. If the business offers it, choose My worker (your regular worker) or Whole branch (anyone available) under With whom.
3. In the Item field, choose what you want to use.
4. Choose a day. A dot under a day means there is a free time. Free times refresh on their own.
5. Click a time. Below the times, you see a summary: the item, day, time from and to, and until when you can cancel or change the time for free.
6. You can add a Note for the business, for example what you would like done. If you want to come regularly, turn on Repeat booking and choose the interval and number of appointments.
7. Confirm with Confirm booking (in the app Confirm with the time).

When you can book

• You can only book with an active subscription, not with a past-due one.
• You pick the time within the number of days ahead the business allows.
• Businesses usually allow booking after the end of the paid period too, for example a regular slot for the coming months. Such a booking uses the next period, and if you do not renew or you cancel the subscription, the booking is cancelled. If the business does not allow it, you book until the end of the paid period at most. Your entitlement does not expire before the paid period ends.
• The business can set how long in advance you have to book, for example one hour. Times closer than that are not offered.
• If you have used up the item in this period, the booking cannot be created. It becomes available again when you cancel another booking in time or when your subscription renews.
• If someone else takes the selected time in the meantime, we let you know and you choose another one.
• A booking the business creates for you (for example by phone) appears in the app and you get an e-mail about it. You can cancel it like your own.

Recurring booking

A recurring booking books the same time, for example every 4 weeks. Before you confirm, you see a preview of all appointments: those that are taken, outside the business's booking period or for which you have no entitlement left are skipped. You then manage each appointment separately, and when canceling you can cancel all following ones too. Only the first appointment is limited by how far ahead you can book, the following ones are not. The business can turn recurring bookings off, then you do not see the option.

You can repeat every week up to every 12 weeks. If your subscription has a visit rhythm, the repeat interval is pre-filled with your rhythm.

Waitlist

If no free time suits you and the business uses the waitlist, click No time suits me, notify me when one becomes available at the day when choosing a time (for a day without a free time the option shows right away). You can choose to wait only for a certain time and confirm with Notify me.

When a time becomes available, we send a notification according to your settings; email and push delivery is not verified here. Whoever books it first gets it, so do not put the notification off. You find your entries in the subscription detail under bookings (on the website and in the app also in the Calendar), where you can also leave. You can wait for at most 5 days at once.

Booking confirmation

Some businesses confirm bookings automatically. Then you see Booking confirmed and get a confirmation by email. Other businesses approve bookings manually: you see Booking submitted for approval and we let you know as soon as the business confirms it.

During your visit

After confirmation, Show QR code opens the code for the booking you just created; for a series, it opens the first booking. On your nearest confirmed booking and on today’s bookings, you will find the Show QR code button (in the subscription detail; in the Calendar on every confirmed booking). Show the code to the staff during your visit; they scan it and the booking is completed. The code is valid for 60 seconds and refreshes on its own, just like when using a QR code.

Canceling a booking and what happens to your usage

1. In the subscription detail, find the booking and click Cancel.
2. The dialog shows until when canceling restores your entitlement. Confirm with Yes, cancel.

• Canceling in time: you get the item back and can use it for another booking. Each business sets the deadline (how many hours before the appointment) itself.
• Canceling after the deadline: you can still cancel the booking, but the item is forfeited because the business held the time for you.
• Canceled by the business: you always get the item back, regardless of the deadline. We will let you know.
• Recurring booking: when canceling, you can tick that all following appointments are canceled as well.

Changing the time

You change the time without canceling and the item is not deducted again. This is possible until the deadline for free cancellation.

1. Click Change time at the booking. In the app, open the booking and tap Change time.
2. Choose the new day and time and confirm.

The business gets a notification about the change. If the business confirms bookings manually, the new time waits for its confirmation. The business can also move your appointment, we will let you know.

Calendar and adding bookings to your own calendar

Book a time in Calendar also offers subscriptions with group classes when the business does not use individual bookings. It opens the subscription details with the class schedule. If you have several subscriptions, choose one first.

For automatic updates to rescheduling and cancellations, use Calendar integrations in your personal account Settings for free. See Calendar integrations for the steps. One-time booking imports and email attachments remain available.

The Calendar shows bookings from all your subscriptions in one place. In the Month view, each day shows its bookings (as dots in the app). Click a day to see its bookings below the grid. The colour shows the status: confirmed, awaiting the business, in the next subscription period, or already past. The Week view shows seven days in a row with the bookings of each day; use the arrows to move to another week. The List view shows upcoming bookings and, when expanded, past and cancelled ones.

Click a booking to open its details: when and where it is (with a map link), the Show QR code button for your visit, rescheduling and cancelling. The Calendar also includes your waitlist and the Book a time button.

1. Add a booking to your own calendar in the booking details under Add to calendar.
2. On the website, choose Apple and Outlook (.ics) (downloads a file you open in Apple Calendar or Outlook) or Google Calendar. In the app, choose Phone calendar (your phone offers to add the booking) or Google Calendar.
3. Add all upcoming bookings at once with Add all to calendar.

Overview of bookings and visits

• Overview: your next appointment with the place and directions, and below it more bookings with dates, across all subscriptions, see Overview. The Full calendar link (Calendar in the app) opens the Calendar.
• Calendar: all bookings, upcoming as well as past and cancelled, see Calendar.
• Subscription detail: bookings with that business and their status, for example Pending, Confirmed, Canceled or Completed. Past and canceled ones are on the website in the Archive section.
• Visits: the history of all uses across businesses, including uses from bookings. You can filter it by business.

Reminders and notifications

About 24 hours before the appointment, we send you a reminder by email and in the app. You also get notifications when a booking is confirmed or canceled.

You choose which notifications you want to receive in Notifications under the Bookings and visits and Appointment reminders categories, see Account settings.