How to write to a business
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You can browse further pages of conversations in Messages. The unread count also includes conversations on other pages.
You can write to your business directly in SUBVY, for example when you want to arrange a detail of the service or clarify something. Messages belong to a specific subscription: one subscription has one conversation.
- In Messages, click New message. In the To field, start typing the name of the business or service and pick it from the list (on the web also with the arrow keys and Enter). You can just as well click Write a message in the subscription detail.
- Write your message and send it. The conversation opens and the business gets an alert.
- You will then find all conversations together in Messages.
Alerts about new messages
- You learn about a new message from a business through a notification in the app.
- If you do not read it within 10 minutes, we send you an email with a preview of the message and a link to the conversation. The email is sent once per conversation; the next one only after you have read the conversation and a new message arrives.
- The email comes from a SUBVY address with the name of the business. Do not reply to it; reply in the app.
You can turn off emails about messages in Notifications under the Messages from businesses category, in the E-mail column. More in the article Account settings.
When you can rate a business
Only someone who has or has had a paid subscription with the business (or a gift subscription from a voucher) can rate it. This way, ratings come from real customers.
- You can rate each business once. You can edit or delete your rating at any time.
- Ratings use 1–5 stars; a comment is optional.
- The business can reply to a rating publicly.
How to rate a business
- On the Marketplace, open the business profile and scroll down to the Ratings and reviews section.
- Click Rate, choose the number of stars and, if you like, write a comment.
- Confirm with Submit rating.
You edit your rating with the Edit rating button and Save changes, and remove it with the Delete review button. When you delete it, any reply from the business disappears too.
How your name is shown
A public rating shows only your first name and the first letter of your last name, for example “Jan N.”. It is taken from the billing details in your account settings. If you do not fill in your first name, “Verified subscriber” is shown. Your email is never shown with a rating.
When you are not satisfied with the service
A rating is for other customers. If the service did not go as it should and you want a remedy (a refund or a replacement appointment), file a complaint. It has fixed deadlines and is handled by the business together with SUBVY, see Complaints.