Group classes
For a group class, show the QR for your booked attendance in Calendar. The entitlement was used when you booked; check-in does not use another one. Use the subscription QR for a separate visit you want to redeem separately. See Group classes.
How using a QR code works
At businesses without bookings (typically a café or gym), you simply walk in and show the QR code from your subscription. The staff scan it, the system checks that you have an active subscription and an item left, and deducts one use. You get a confirmation as a notification in the app.
At businesses with online booking, you use the service through a booking: you will find the QR code on the confirmed booking, not on the subscription. The steps are described in the article Booking an appointment.
How to show the QR code
- On the website, open Subscriptions and the subscription detail, then click QR code at the top.
- In the mobile app, open the Subscriptions tab and tap Redeem on the subscription, or QR code at the top of its detail.
- Show the screen to the business staff and wait until they scan the code.
How long the code is valid
- The code is valid for 60 seconds and can be used only once. You can see the countdown below the code.
- When it expires, the code refreshes on its own; you do not need to do anything. On the website, you can refresh it right away with the Refresh QR code button.
- Below the QR code there is a Code for manual entry. If scanning does not work, read it out to the staff and they will enter it manually.
- The code is generated online, so your phone needs an internet connection during the visit.
What the business does
- The staff scan the code or enter the short code manually.
- If the package includes several items, the staff choose which one you are using.
- A use is recorded only at the business where you have the subscription, and only up to your entitlement. If you have used up the item in this period, the staff see an alert and the use is not recorded.
You can use only an active subscription within the paid period. If the subscription is past due, you cannot generate a code until you pay the amount due. See When a payment fails.
Redemption history
You will find every use in the subscription detail under Redemption history. Visits shows them for all businesses together: a list of uses that you can filter by business, and on the website also the number of visits this month and this year.
A use that the business has reversed (for example after a complaint) is marked as refunded and does not count toward your entitlement.
When something is not right
Was a use recorded that did not happen, or was the service not as it should be? First try to sort it out with the business through messages. If that does not help, file a complaint, see Complaints.