How subscriptions work on SUBVY

What a service subscription is

On SUBVY, local businesses (hair salons, gyms, cafés, car services and others) offer their services as subscriptions. A package contains one or more items, for example “2 haircuts a month” or “1 tire change every six months”. You pay in advance for the period you choose: a month, a quarter, six months, a year or two years. A longer period is usually cheaper, and you can see the discount for each interval right on the package.

• You pay by card. Further payments are charged automatically until you cancel the subscription.
• You can have subscriptions with any number of businesses. However, you can have the same service from one business active only once.
• Prices are in the currency of the service: a business sells in CZK, in EUR, or with the Pro edition in both (each service has its own).

Your full entitlement any time in the paid period

For a paid period, all items are available to you at once and you do not have to use them evenly. A yearly subscription with one haircut a month means 12 haircuts that you can use any time during the year, even two in one month.

The exception is an item that comes less often than you pay, for example a tyre change once every 12 months with monthly payments. You can use it once in those 12 months, counted from the start of the subscription, and rollover does not apply to it.

You can see how many items you have left in this period in the To use part of the overview, in the subscription detail under usage and in the list of subscriptions.

Rollover of unused items

By default, unused items roll over to the next paid period. Whatever you do not get to, you can use later, as long as the subscription lasts. A business can turn rollover off, in which case unused items expire when the subscription renews.

You can tell whether a business offers rollover by the Unused visits roll over label on its profile on the Marketplace.

How you use the service

The business decides how its service is used. You can tell by the label on its profile: Online booking or No booking needed, just walk in.

• Without a booking (typically a café or gym): when you visit, you show a QR code in the app and the staff scan it. Details in the article Using a QR code.
• With a booking (typically a hair salon or tire service): you book an appointment in advance and show the QR code of the booking when you visit. Details in the article Booking an appointment.

Cancel any time with no fees

You can cancel a subscription any time in its detail. It runs until the end of the paid period, you can keep using it until then, and then it ends. No further payment is charged. Canceling costs you nothing, but the paid period is not refunded.

The exceptions are withdrawal from the contract within 14 days, an upheld complaint, or the business ending the subscription. You will find everything in the article Cancellation and withdrawal.

Who issues your invoice

You enter into the service contract with the business, so the business issues your invoice, with its name and document number. The business is responsible for the quality of the service. SUBVY is an intermediary: it handles the order and the card payment and helps with complaints.

You will find invoices and payment receipts in Payments & documents, see Payments and documents.

Overview

The overview shows what matters in the order you usually need it:

• Next appointment: when and where your next booking is, with a link to Details and a Directions button that opens the place in maps. Below it are More bookings with date and time. A booking the business has not confirmed yet is labelled Awaiting confirmation.
• Payments: Next payment (amount, day and business) and Monthly, the total of your active subscriptions, with longer subscriptions converted to a month.
• To use: how much you have left in each subscription and until when. For a business without bookings you open the QR code right away, for a business with bookings Book.

Where to start

1. Find a business on the Marketplace and choose a package and payment interval.
2. Fill in your billing details (first name, last name and address). You cannot complete the order without them.
3. Tick the consent box, pay by card and your subscription is active right away.
4. Use the service the way the business works: with a QR code or through a booking.